Decision search
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Devon County Council (24 006 409)
Statement Upheld Special educational needs 06-Jan-2025
Summary: Mrs X complained the Council delayed completing her child, Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by an 8 week delay in obtaining Educational Psychologist (EP) advice. It has then further delayed issuing Y’s final EHC Plan by 25 weeks after it received the EP advice. This has caused Mrs X distress, uncertainty and delayed her right of appeal to the SEND tribunal. It agreed to apologise to Mrs X and make payments to acknowledge this injustice.
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Statement Upheld Special educational needs 06-Jan-2025
Summary: Miss X complained about delays in the Education, Health and Care (EHC) assessment of her son, Y. We find there was fault by the Council as it delayed completing an educational psychology assessment, which caused an injustice. To remedy the injustice, the Council will apologise and make a symbolic payment to Miss X.
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West Sussex County Council (24 006 694)
Statement Not upheld Child protection 06-Jan-2025
Summary: Mrs X complained the Local Authority Designated Officer (LADO) failed to fulfil their legal duty in respect of a substantiated safeguarding concern. She says this acts as a barrier for her to gain employment in the education sector. There is no evidence of fault in how the LADO carried out their duties in this case.
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Transport for London (24 014 699)
Statement Closed after initial enquiries Parking and other penalties 03-Jan-2025
Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by Transport for London. This is because there is not enough evidence of fault by the authority or to show its actions caused Mr X significant injustice.
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London Borough of Barnet (24 016 045)
Statement Closed after initial enquiries Child protection 03-Jan-2025
Summary: We will not investigate Miss X’s complaint about child protection matters. This is because some matters have been previously investigated by the Ombudsman, some are late and others have not caused a significant enough injustice.
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London Borough of Newham (24 015 296)
Statement Closed after initial enquiries Parking and other penalties 03-Jan-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as Mr X had the right to appeal against it to an independent tribunal.
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Hampshire County Council (24 012 987)
Statement Closed after initial enquiries Parking and other penalties 03-Jan-2025
Summary: We will not investigate this complaint about alleged misuse of public money, the possible introduction of parking charges, the need to contact the Information Commissioner’s Office and a failure to follow the complaints process. We cannot investigate matters which affect all or most of the people in the Council’s area. We cannot stop the Council from introducing parking charges or involve ourselves in disciplinary matters. We do not consider Mr X has suffered a significant personal injustice because of the way the Council considered his complaint. And further investigation will not lead to a different outcome.
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West Sussex County Council (24 013 269)
Statement Upheld Parking and other penalties 03-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his application to extend his dropped kerb. This is because the Council has reconsidered Mr X’s application and agreed to the extension he wanted and this provides a suitable remedy for the complaint.
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London Borough of Bromley (24 012 542)
Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Jan-2025
Summary: We will not investigate Miss X’s complaint about the incorrect assessment of housing benefit made by the Council. This is because the complaint has been made late, there is a right of an appeal, and an investigation would not lead to a different outcome.
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Leicestershire County Council (24 017 028)
Statement Closed after initial enquiries School transport 03-Jan-2025
Summary: We will not investigate Miss X’s complaint about a home to school transport taxi driver having the wrong address. The Council apologised and we are unlikely to achieve a significantly different outcome.