Decision search
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Statement Closed after initial enquiries Other 29-Apr-2025
Summary: We will not investigate this complaint about the Council sharing the complainant’s personal information with a third party. This is because the matter is best dealt with by the Information Commissioner’s Office.
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Birmingham City Council (24 023 429)
Statement Closed after initial enquiries Refuse and recycling 29-Apr-2025
Summary: We cannot investigate Mr X’s complaint about missed refuse collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area
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Birmingham City Council (25 001 182)
Statement Closed after initial enquiries Refuse and recycling 29-Apr-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to collect waste bins due to industrial action. We have no jurisdiction to investigate matters which affect all or most people in the Council’s area.
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Manchester City Council (25 001 381)
Statement Closed after initial enquiries Enforcement 29-Apr-2025
Summary: We cannot investigate Mr B’s complaint about a planning enforcement notice. This is because Mr B appealed to the Planning Inspector. The courts are in the best position to decide whether Mr B has complied with the requirements of the notice.
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Cambridgeshire County Council (24 021 663)
Statement Upheld Special educational needs 29-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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South Gloucestershire Council (23 017 552)
Statement Upheld Special educational needs 29-Apr-2025
Summary: There was fault by the Council. It took too long to deal with Mrs B’s complaints to it. It was entitled to decide that it did not have a duty to provide alternative educational provision when her son could not attend school, but it should have reviewed its decision and arranged the provision sooner when it received new information. There was no fault when the Council took two weeks longer than usually allowed to issue a final Education Health and Care Plan. The Council’s shortcomings caused distress and frustration, and meant that Mrs B’s child missed out on educational provision. The Council has agreed to apologise to Mrs B, make symbolic payments, and review its policy on alternative educational provision to make it clearer.
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Leicester City Council (24 000 164)
Statement Upheld Residential care 29-Apr-2025
Summary: Mr C and Mrs C complain about the safeguarding action taken against them and the failure of the Council to safeguard Ms D from financial abuse. There is no fault in the Council’s decision to start safeguarding proceedings. However it should have communicated its decision making more clearly to Mr C and Mrs C. To remedy the complaint the Council has agreed to apologise to Mr C and Mrs C and make service improvements.
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London Borough of Lambeth (24 003 551)
Statement Upheld Charging 29-Apr-2025
Summary: Ms X complains the Council failed to deal properly with the charges for her father’s care, including failing to take account of the fact he had dementia and his family could not access his money until after he died. The Council failed to deal properly with the charges for her father’s care. This resulted in it charging his estate legal costs and interest, despite having no policies for doing so. It also put Ms X to significant time and trouble in pursing the complaint. The Council needs to apologise and refund money to her father’s estate. It also needs to improve its working practices.
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London Borough of Lambeth (24 004 939)
Statement Upheld Homelessness 29-Apr-2025
Summary: Miss X complained the Council placed her and her child in unsuitable temporary accommodation. She stated it took too long to complete a review of the suitability of her accommodation and placed her housing register application in the wrong priority band. We found fault by the Council on both matters. This meant Miss X has lived in unsuitable accommodation for over two years. To remedy her injustice the Council agreed to apologise, pay her £3750 and make a monthly payment for every month she remains in unsuitable accommodation.
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Devon County Council (24 007 013)
Statement Upheld Special educational needs 29-Apr-2025
Summary: Miss X complained about delays in her son, Y’s, Education, Health and Care needs assessment. She said Y has been out of school since February 2023 and she incurred significant costs securing educational provision for him. Miss X said this frustrated and distressed her and Y. There was fault in the way the Council delayed completing the needs assessment. This frustrated Miss X and frustrated her right of appeal to the Tribunal. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.