Decision search
Your search has 54124 results
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Solihull Metropolitan Borough Council (25 003 629)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take sufficient action over neighbour nuisance by its tenants for over two years. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We cannot investigate complaints about the management of tenancies by social housing landlords.
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Middlesbrough Borough Council (25 003 896)
Statement Closed after initial enquiries Assessment and care plan 15-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision after care assessments to end direct payments to Mr X and Mr Y. There is not enough evidence of fault in how the Council reached its decision to warrant investigation by us
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London Borough of Hackney (25 004 137)
Statement Closed after initial enquiries Council tax 15-Sep-2025
Summary: We will not investigate Miss X’s complaint about Council Tax recovery and communication as it is unlikely we would find fault. We cannot investigate action within Court proceedings. And the Information Commissioner’s Office is better placed to consider a data protection complaint.
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Statement Closed after initial enquiries Child protection 15-Sep-2025
Summary: We cannot investigate this complaint about the Council’s child protection actions. This is because the Council has started family court proceedings, and we have no jurisdiction to investigate these matters.
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London Borough of Lewisham (25 004 463)
Statement Closed after initial enquiries Allocations 15-Sep-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Rochdale Metropolitan Borough Council (25 003 252)
Statement Closed after initial enquiries Assessment and care plan 15-Sep-2025
Summary: We will not investigate this complaint about how the Council handled a complaint regarding adult social care assessment. We could not achieve a meaningful outcome as the substantive matter was resolved, and it is not a good use of public resources to investigate complaints about complaint-handling in isolation.
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Wokingham Borough Council (23 020 553)
Statement Upheld Special educational needs 15-Sep-2025
Summary: Mrs X complains the Council failed to ensure her child, Y, had sufficient full-time education, put in place the provision outlined in Section F and failed to name a suitable placement. Mrs X also says the Council failed to carry out an annual review, act on or respond to her request for a personal budget and carry out agreed actions or respond to communications. Mrs X says this has caused her and her family distress and that Y has missed educational provision. We have found fault in the Councils actions for failing to complete the annual review process, ensure provision was in place in line with Y’s EHC plan and delay in dealing with a request for a personal budget. The Council has agreed to issue Mrs X with an apology and pay her a financial payment.
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Cumberland Council (24 006 046)
Statement Closed after initial enquiries Disabled facilities grants 15-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to withdraw an offer of a disabled facilities grant. The complaint is too late and we have seen no reason why Mr X could not have contacted us much sooner.
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Birmingham City Council (24 014 164)
Statement Upheld Allocations 15-Sep-2025
Summary: Miss B complained about the Council’s decision to close her housing application as incomplete. We find that the Council was wrong to close Miss B’s application because she had provided all the required information. This caused Miss B unnecessary frustration, worry and inconvenience. The Council has already apologised to Miss B. It has also agreed to make a symbolic payment to Miss B, backdate her registration date and make service improvements.
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Barnsley Metropolitan Borough Council (24 015 738)
Statement Not upheld Alternative provision 15-Sep-2025
Summary: Ms X complained that the Council failed to provide suitable education to her daughter after she was permanently excluded from school. We have found no fault with the Council. It met its statutory duties to Ms X’s daughter by offering what it considered to be suitable education and considering Ms X’s objections before making its decision. As there was no fault in how the Council decided the education was suitable for Y, we have no power to question its judgment.