Decision search
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Central Bedfordshire Council (25 005 686)
Statement Upheld Special educational needs 08-Apr-2026
Summary: There was fault and delay by the Council in completing an annual review, amending an Education, Health and Care (EHC) Plan, and identifying a new setting. As a result a child has been out of school, with part-time alternative provision, since October 2024. This caused loss of education, distress and placed additional caring responsibilities on Ms X. The Council has agreed actions to remedy the injustice caused.
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Kirklees Metropolitan Borough Council (25 007 063)
Statement Upheld Charging 08-Apr-2026
Summary: There was fault by the Council. The Council delayed chasing up the invoices for care until after the service user died. This has left the family with a large debt. A symbolic payment, apology and consideration of whether the debt should be written off if the estate is not able to pay remedies the injustice caused.
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Derbyshire County Council (25 007 177)
Statement Upheld Assessment and care plan 08-Apr-2026
Summary: The Council was at fault for failing to adequately assess the late Mrs Y’s needs and in its determination of her personal budget. The Council has agreed to apologise to her representative, Mrs X, for the frustration caused to her and produce an action plan of how it will address the faults identified to improve its service.
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Kirklees Metropolitan Borough Council (24 009 251)
Statement Not upheld Special educational needs 08-Apr-2026
Summary: We have discontinued our investigation into Mrs X’s complaint about the delay in finalising her son’s Education, Health and Care plan. The Council has already offered a suitable remedy for the delay, so further investigation is unlikely to lead to a different outcome. We cannot investigate Mrs X’s complaint about her son’s lack of education, because this was a direct consequence of the Council’s decision to name his school in his plan. Mrs X was given a right of appeal to the Tribunal about this matter, and it was reasonable to expect her to use that right.
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West Northamptonshire Council (24 021 920)
Statement Upheld Special educational needs 08-Apr-2026
Summary: There was delay in issuing a final Education, Health and Care (EHC) Plan following a Tribunal decision. The Council has agreed to issue an apology and symbolic payment to acknowledge the impact of the delay. We cannot investigate matters which date back more than twelve months and / or where an alternative remedy of a Tribunal appeal has been issued.
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London Borough of Barnet (24 022 894)
Statement Upheld Homelessness 08-Apr-2026
Summary: Mrs X complained the Council placed her and her family in unsuitable accommodation and wrongly assessed her household as needing only two bedrooms. We find no fault in the Council’s decision on bedroom entitlement. However, we find fault in its failure to properly assess suitability at the outset, delays in addressing serious hazards, and delay in completing a suitability review. This caused the family prolonged distress and uncertainty, and meant they lived in unsuitable accommodation for an extended period and continue to do so. We recommend the Council apologise, make a financial payment to Mrs X, and take further action to address hazards.
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London Borough of Newham (25 004 095)
Statement Closed after initial enquiries Homelessness 08-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. There is not enough evidence of fault and it was reasonable for him to use his right of appeal to the County Court.
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Hertfordshire County Council (25 004 254)
Statement Not upheld Other 08-Apr-2026
Summary: This complaint about the failure to provide free school meals has been ended. During the course of the investigation the Council has offered a payment to remedy the financial injustice as a goodwill gesture and so there is no worthwhile outcome achievable by further investigation.
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West Northamptonshire Council (25 009 303)
Statement Upheld Special educational needs 08-Apr-2026
Summary: Mrs X complained the Council failed to implement adaptations that were required for Y to access school. As a result, Mrs X says Y could not engage in activities with his peers. The Council was not at fault for delay in implementing the adaptations. The Council was at fault for communication failures, but it has already taken action to remedy the resulting injustice.
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East Suffolk Council (25 009 347)
Statement Closed after initial enquiries Planning applications 08-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of a planning application because it is unlikely an investigation would find fault with the Council’s actions.