Decision search
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Woking Borough Council (24 000 626)
Statement Not upheld Planning applications 03-Feb-2025
Summary: Mrs J complained the Council failed to properly consider the impact on her property when it granted planning consent for a footpath in 2020. We have ended our investigation as the complaint is late and there are no good reasons for the complaint not to have been made sooner.
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London Borough of Brent (23 016 485)
Statement Not upheld Other 03-Feb-2025
Summary: Miss X complains the Council failed to offer her suitable accommodation and failed to honour a £250 monthly remedy agreement. Miss X also complained about a failure to make adaptions to her front door and to reimburse expenses incurred. We have concluded our investigation without making a finding of fault. The evidence does not demonstrate fault in the process when the Council made an offer of accommodation and thus its decision to cease the £250 payment arrangement. The evidence also demonstrates that the Council acted within the remit of its professional judgment in addressing the reimbursement of expenses, and the door replacement. None of these decisions indicate fault in how the Council handled the matters raised.
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London Borough of Croydon (24 008 523)
Statement Upheld Pollution 03-Feb-2025
Summary: We will not investigate this complaint about alleged failings by the Council to carry out regular street sweeping where the complainant lives, as well as a failure to respond to incidents of fly tipping. Though there was fault by the Council which caused the complainant an injustice in some areas, it is unlikely that further investigation of the issues complained about would lead to a different outcome. This is because the Council has acknowledged its fault and offered an appropriate remedy which addresses the injustice suffered.
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Birmingham City Council (24 008 700)
Statement Upheld School transport 03-Feb-2025
Summary: Mr X complained about the Council’s decision to award his child, Y, a bus pass instead of a council-organised taxi service when he applied for home to school transport support for Y. There was fault with how the Council considered the school transport support application and appeal in Y’s case. This caused injustice to Mr X. To remedy the injustice caused, the Council will apologise and make a symbolic payment to Mr X. It will also carry out a fresh home to school transport appeal.
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Derby City Council (24 011 309)
Statement Closed after initial enquiries Child protection 03-Feb-2025
Summary: We cannot investigate X’s complaint about matters relating to the Council’s actions in its child protection involvement with her child. This is because it is about matters we have previously considered and decided; or are not separable from the court proceedings; or about an allegation of crime which she has already reported to the police
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Nottinghamshire County Council (24 013 548)
Statement Closed after initial enquiries Assessment and care plan 03-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to arrange care from her chosen provider. There is not enough evidence of fault to justify investigating.
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Statement Closed after initial enquiries Assessment and care plan 03-Feb-2025
Summary: We will not investigate this complaint about adult social care arrangements. The court decided the dispute over what was best, and the Ombudsman cannot question or criticise the court’s decision. It is unlikely we would find fault in the Council’s actions and there is no worthwhile outcome from an Ombudsman investigation.
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Devon County Council (24 013 674)
Statement Closed after initial enquiries Assessment and care plan 03-Feb-2025
Summary: We cannot investigate Ms X’s complaint about her relative’s health needs. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This complaint is solely about NHS health related matters, so we have no remit to investigate.
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Essex County Council (24 013 819)
Statement Closed after initial enquiries Charging 03-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to explain how it calculated his care contribution increase. This is because there is insufficient evidence of fault.
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Slough Borough Council (24 013 928)
Statement Closed after initial enquiries Charging 03-Feb-2025
Summary: We will not investigate this complaint about how the Council completed a financial assessment. There is not enough evidence of fault to justify our involvement.