Decision search
Your search has 57387 results
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Manchester City Council (25 009 511)
Statement Upheld Allocations 08-Apr-2026
Summary: Miss X complained about how the Council considered her medical evidence when deciding not to award her additional priority on its allocations scheme, causing upset. We do not find fault with the Council’s decision-making process. The Council was at fault for not alerting Miss X to her right to review but find it has already acted to remedy the injustice caused.
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Bournemouth, Christchurch and Poole Council (25 010 180)
Statement Upheld Allocations 08-Apr-2026
Summary: Based on current evidence there was delay by the Council in reassessing a families housing priority. The Council remedied the injustice by backdating the families priority before the complaint was considered by the Ombudsman and has confirmed the family did not lose out on any housing offers due to the delay. The Council has allocated properties according to its housing policy and plan.
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City of Doncaster Council (25 008 321)
Statement Upheld Assessment and care plan 08-Apr-2026
Summary: Miss B complained the Council failed to provide her with appropriate support and placed her in a care home that was unsuitable for her needs. There was fault by the Council. It delayed completing a light-touch review of Miss B’s care plan. But this did not cause an injustice to Miss B. I have therefore not made any recommendations to the Council.
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London Borough of Lewisham (25 008 884)
Statement Upheld Homelessness 08-Apr-2026
Summary: Miss X complains about the Councils handling of her homelessness application. Miss X says the Council failed to re-assess her application following her return to the country. Miss X says this caused her a great deal of distress. We have found fault in the actions of the Council for failing to consider information provided to it regarding Miss X’s circumstances and failing to progress her case. The Council has agreed to issue Miss X with an apology, pay her a financial payment and complete a service improvement.
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London Borough of Redbridge (25 017 302)
Statement Closed after initial enquiries Allocations 08-Apr-2026
Summary: We will not investigate this complaint about the closure of a housing application because there is not enough evidence of fault to justify investigating.
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London Borough of Hillingdon (25 017 391)
Statement Closed after initial enquiries Licensing 08-Apr-2026
Summary: We will not investigate this complaint about the Council issuing an abatement notice and carrying out works in default which involve da fixed penalty notice. There is insufficient evidence of fault which would warrant an investigation.
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Bournemouth, Christchurch and Poole Council (25 017 508)
Statement Closed after initial enquiries Child protection 08-Apr-2026
Summary: We will not investigate Ms X’s children services complaint as we are unlikely to find fault.
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North East Lincolnshire Council (25 017 536)
Statement Closed after initial enquiries Councillor conduct and standards 08-Apr-2026
Summary: We will not investigate this complaint about the way the Council dealt with a complaint that a councillor breached the code of conduct. We have not seen enough evidence of fault to justify an investigation.
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Stockport Metropolitan Borough Council (25 017 834)
Statement Closed after initial enquiries Special educational needs 08-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan. Ms X has already appealed to the Tribunal, and other parts of the complaint are late without good reason.
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Bournemouth, Christchurch and Poole Council (25 018 095)
Statement Closed after initial enquiries Other 08-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to pay compensation while his business was closed for refurbishment. This is because we cannot add to the Council’s investigation, further investigation would not lead to a different outcome and we cannot achieve the outcome Mr X is seeking.