Decision search
Your search has 52298 results
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Birmingham City Council (25 000 482)
Statement Closed after initial enquiries Highway repair and maintenance 01-May-2025
Summary: We will not investigate Mr X’s complaint about a highway disrepair issue he says has resulted in damage to his car. This is because it would be reasonable for Mr X to take the matter to court.
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London Borough of Islington (25 001 626)
Statement Closed after initial enquiries Other 01-May-2025
Summary: We cannot investigate Mr B’s complaint about his property being damaged by the actions of the Council tenant at the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Southend-on-Sea City Council (25 001 658)
Statement Closed after initial enquiries Planning applications 01-May-2025
Summary: We will not investigate Mr B’s complaint about incorrect planning advice he received from the Council. This is because an investigation would not add to the investigation undertaken by the Council.
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Cumberland Council (24 019 271)
Statement Closed after initial enquiries Council tax 30-Apr-2025
Summary: We will not investigate this complaint about the Council’s handling and enforcement of recovery action for Mr X’s unpaid council tax debt. This is because the complaint involves a disagreement about how the relevant law should be interpreted, and this would best be for a court to decide.
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Hampshire County Council (24 010 249)
Statement Upheld Charging 30-Apr-2025
Summary: Ms D complained the Council sent her a bill for her late grandfather’s (Mr X) care, eight months after he died and after his estate was distributed. Based on current evidence, the Council is at fault for poor communication which caused a delay in it being notified of Mr X’s death. This caused Ms D emotional distress and will potentially cause her financial distress. I have recommended the Council asks Ms D for information about the debt and estate so it can reconsider the amount. I have also recommended the Council offers Ms D a payment plan for any remaining debt.
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Walsall Metropolitan Borough Council (24 006 858)
Statement Upheld Special educational needs 30-Apr-2025
Summary: Mr X complained about the Council’s failure to complete his child’s (Y) Education, Health and Care Plan annual review. He also complained the Council did not provide Y with suitable education and with the provisions contained in his Plan after he was excluded from his school and its poor communication with Mr X. There were various faults by the Council which caused injustice to Y and Mr X. The Council will take action to remedy the injustice caused.
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Manchester City Council (24 007 686)
Statement Not upheld Assessment and care plan 30-Apr-2025
Summary: Ms B complained that the Council, in respect of her late uncle Mr D failed to provide adequate care for him at home, failed to respond appropriately to signs of his cognitive decline and failed to properly carry out a best interests decision in respect of his finances. We have not found fault in the Council’s actions.
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Wakefield City Council (24 008 316)
Statement Upheld Assessment and care plan 30-Apr-2025
Summary: Mrs X complained the Council failed to properly assess her mother before placing her in residential care, forced her mother into a second placement, delayed responding to safeguarding concerns, excluded Mrs X from meetings and failed to act on the concerns she raised. The Council failed to include relevant professionals in assessing Mrs Y, failed to involve Mrs X in meetings and failed to consider safeguarding concerns about the home properly. That has caused Mrs X distress and uncertainty. An apology, payment to Mrs X and reminder to officers is satisfactory remedy.
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London Borough of Havering (24 008 441)
Statement Upheld Looked after children 30-Apr-2025
Summary: Miss X complained about how the Council manged her savings as a looked after child. There was fault in how the Council delayed transferring Miss X’s savings to her Child Trust Fund account and how it failed to provide Miss X with clear information about her savings. This caused Miss X avoidable distress for which the Council agreed to apologise and pay her a financial remedy. It also agreed to review its policy and practices around savings for looked after children.
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Norfolk County Council (24 008 885)
Statement Not upheld Fostering 30-Apr-2025
Summary: Mr and Mrs X complain about a LADO investigation and the removal of a child they were fostering. There was no fault in the Council’s response to allegations by a child Mr and Mrs X fostered.