Decision search
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Transport for London (23 015 506)
Statement Upheld Traffic management 26-Sep-2024
Summary: Mr B says Transport for London misled him about whether his car was compliant with the ultra low emission zone and failed to address the points he raised about the costs he incurred when responding to his complaint. Transport for London provided Mr B with an incorrect outcome for his compliance check and failed to explain why that did not mean it should reimburse him for his costs. An apology and payment to Mr B is satisfactory remedy.
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Wiltshire Council (23 016 356)
Statement Upheld Special educational needs 26-Sep-2024
Summary: Mrs N complains about the actions of the Council’s Special Educational Needs and Disabilities Team regarding her daughter’s Education, Health and Care Plan. This includes the new placement it proposed for her daughter, the way it arranged transition planning and poor communications. We cannot look at the school named in the Plan, as the Special Educational Needs and Disabilities Tribunal is better suited to look at that issue. But we have upheld some of Mrs N’s complaints; principally about the Council’s lack of oversight of the delivery of the outcomes of the Education, Health and Care Plan and the provision of alternative education for Mrs N’s daughter. The Council has agreed to our recommendations of remedies.
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Statement Upheld Rights of way 26-Sep-2024
Summary: Mrs X complained about the way the Council handled the temporary diversion of a footpath near her home. We found the Council was at fault for not formally closing the footpath and publicising the temporary alternative route. However, it followed the correct process for the permanent diversion of the footpath and was not under a duty to consult Mrs X directly. We found Mrs X did not suffer any significant injustice as a result of any fault by the Council.
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London Borough of Brent (23 020 085)
Statement Closed after initial enquiries Homelessness 26-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless application. He says the Council failed to consider his medical evidence. This is because there is insufficient evidence of fault.
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South Oxfordshire District Council (24 000 691)
Statement Not upheld Planning applications 26-Sep-2024
Summary: X complained about the Council’s decisions not to take planning enforcement action against a developer who is building on land next to X’s home. We completed our investigation because we found no fault in the way the way the Council made its decisions.
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Bolton Metropolitan Borough Council (24 001 246)
Statement Closed after initial enquiries Council tax 26-Sep-2024
Summary: We will not investigate this complaint. Mr X could reasonably appeal, or have appealed, to the Valuation Tribunal about council tax decisions. Part of the complaint is late without good enough reason to investigate it now. It is not proportionate to investigate the alleged discrimination on its own.
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Kent County Council (24 001 381)
Statement Not upheld Parking and other penalties 26-Sep-2024
Summary: Mr X complained about a Parking Charge Notice that a private enforcement agency, which the Council employs, issued. He says he paid for his parking, but it was not properly registered because of a faulty machine, and the Council has refused to resolve this. We have decided to end our investigation into Mr X’s complaint because he appealed the Parking Charge Notice to an independent appeals service.
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London Borough of Haringey (23 001 938)
Statement Upheld Assessment and care plan 26-Sep-2024
Summary: The Council was at fault for the time taken to complete a care assessment for Ms X and for the way it carried out this assessment. The Council was also at fault for delaying in responding to her complaint about this and for failing to carry out a carers assessment. Ms X had to wait longer than she should have done for an assessment of her care needs and she cannot be sure the Council has properly assessed her care needs. She also does not know whether she is entitled to any support as a carer as the Council did not carry out a carers assessment. To remedy the injustice caused, the Council agreed to carry out some personal remedies, including carrying out a new care assessment for Ms X and a carers assessment and making payments to her for the distress caused. The Council also agreed to carry out a service improvement.
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Liverpool City Council (23 009 980)
Statement Upheld Parking and other penalties 26-Sep-2024
Summary: Mrs B says the Council gave her wrong advice about whether she could use her blue badge to park in a business parking bay, wrongly told her it would cancel any penalty charge notices issued and delayed responding to her complaint. It is likely the Council gave Mrs B wrong information about where she could park with her blue badge, the Council delayed responding to her complaint and failed to consider the complaint properly. An apology and payment to Mrs B is satisfactory remedy.
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Northumberland County Council (24 006 802)
Statement Closed after initial enquiries Residential care 26-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the care her late father received at two nursing homes. It is reasonable for her to seek a legal remedy in the courts.