Decision search
Your search has 50934 results
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London Borough of Southwark (24 007 145)
Statement Closed after initial enquiries Other 27-Sep-2024
Summary: We will not investigate this complaint about the Council issuing non-domestic rates demands to a business address. There is insufficient evidence of fault which would warrant an investigation.
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Bristol City Council (24 010 738)
Statement Closed after initial enquiries Elections and electoral register 27-Sep-2024
Summary: We cannot investigate Mrs X’s complaint about delays in the postal voting process for the 2024 general election. This is because the Returning Officer is responsible for the management of postal votes and their actions are not within our jurisdiction to investigate.
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Rotherham Metropolitan Borough Council (23 000 466)
Statement Not upheld Enforcement 26-Sep-2024
Summary: X complained the Council failed to take effective action to protect them from noise and dust caused by construction work. We did not investigate this complaint further because it was unlikely to result in a finding of fault, a remedy for X or any other meaningful outcome.
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London Borough of Haringey (23 018 072)
Statement Closed after initial enquiries Special educational needs 26-Sep-2024
Summary: We will not investigate this complaint about how the Council has dealt with a young person’s education provision. This is because the Council’s decision to cease an Education Health and Care Plan had a right of appeal that it is reasonable for the complainant to have used. There is insufficient fault with how the Council dealt with a recent request for support.
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Statement Upheld Enforcement 26-Sep-2024
Summary: Mr X complained the Council took too long to respond to a breach of planning control at a development near his house and lack of enforcement action. The Council was at fault which caused Mr X distress, frustration, confusion and avoidable time and trouble. The Council will take action to remedy the injustice caused to Mr X by the fault and to avoid it happening again in future.
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West Sussex County Council (23 019 058)
Statement Upheld Special educational needs 26-Sep-2024
Summary: Ms X complains about the Council delaying assessing her child, Y’s, needs and issuing her education, health and care plan. There is evidence the Council was at fault and this caused an injustice to Mrs X and to Y. The Council has agreed to our recommendations to remedy the injustice caused.
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L Adams and J Adams (23 019 125)
Statement Upheld Residential care 26-Sep-2024
Summary: Mr X complains about the care provided by Broad Oak Manor Nursing Home towards his mother, Mrs Y. Mr X says the Care Provider failed to provide a reasonable standard of care and keep his mother safe. The Ombudsman intends to find fault with the Care Provider for the handling of an incident involving Mrs Y. The Ombudsman does not intend to find fault with the rest of the care provided. The Ombudsman recommends a financial payment in recognition of distress.
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Sunderland City Council (23 010 640)
Statement Upheld Residential care 26-Sep-2024
Summary: Ms C complained about the Council’s handling of her safeguarding concerns about her parent’s care home, and the support provided by its Adult Social care team. We found no fault in Council’s safeguarding process. The Council accepted it had failed to ensure a social worker was allocated to their cases and appropriate notes were not kept, which caused Ms C distress and uncertainty. We also found a significant delay in its complaint’s response. The Council will apologise and make payment to acknowledge the injustice Ms C experienced.
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Hampshire County Council (23 013 882)
Statement Upheld Assessment and care plan 26-Sep-2024
Summary: Mr X complained the Council did not assess his needs properly, and wrongly decided he was ineligible for care and support. We found there was no fault in the Council’s assessments of Mr X’s care needs. However, the Council was at fault for not properly considering Mr X’s request for a video call assessment. This caused Mr X frustration and distress. The Council agreed to apologise and reconsider his request.
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Lancashire County Council (23 015 318)
Statement Upheld Special educational needs 26-Sep-2024
Summary: Miss B complains the Council did not attend or acknowledge the annual reviews in 2022 and 2023 for her son’s Education, Health and Care Plan and did not provide alternative provision for him after being made aware he was put on a reduced timetable. She also complains about the Council’s handling of her complaints and the lack of communication. There was fault by the Council. It did not meet annual review statutory timescales and did not arrange alternative provision for Miss B’s son after it was made aware he was out of school. Miss B suffered distress and frustration, and the Council’s failure to meet statutory timescales delayed her appeal rights to the Tribunal. Miss B's son suffered a loss of education. The Council will apologise to Miss B, make a symbolic payment, and provide staff training.