Decision search
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Statement Closed after initial enquiries School transport 29-Sep-2024
Summary: We will not investigate this complaint about the lack of notice given by the Council about a change to school transport arrangements. Further investigation will not lead to a different outcome.
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Brighton & Hove City Council (24 006 553)
Statement Upheld Refuse and recycling 29-Sep-2024
Summary: We will not investigate Mr X’s complaint the Council failed to pay him £100 it offered following problems with his household waste collection service. This is because the Council has agreed to pay the original amount offered plus an extra £100. This is an appropriate remedy for the identified injustice.
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Hampshire County Council (24 006 578)
Statement Closed after initial enquiries Safeguarding 29-Sep-2024
Summary: We will not investigate this complaint about how the Council’s Adults’ Health and Care team failed to correspond with its Special Educational Needs team. This is because the alleged fault has not caused a significant enough injustice to warrant an investigation.
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Welwyn Hatfield Borough Council (24 003 301)
Statement Upheld Refuse and recycling 29-Sep-2024
Summary: Mr X complained the Council failed to provide him with a replacement bin. We found the Council was at fault for the lengthy delay in providing him with a replacement bin. We also found the Council at fault for failing to manage Mr X’s case proactively. This caused him inconvenience, uncertainty, frustration and put him to the time and trouble of complaining. The Council has now apologised and provided Mr X with a replacement bin. The Council agreed to our further recommendations to remedy the injustice caused.
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North Yorkshire Council (24 003 773)
Statement Not upheld Child protection 29-Sep-2024
Summary: Mr X complained the Council would not progress a complaint he made to the final stage of the children’s statutory complaints process and would not arrange an independent panel to consider his complaint. There was no fault in the Council’s actions as its decision was in line with statutory guidance.
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Swale Borough Council (24 005 964)
Statement Closed after initial enquiries Parking and other penalties 29-Sep-2024
Summary: We will not investigate Miss X’s complaint about parking issues relating to her property. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now.
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London Borough of Barnet (24 009 232)
Statement Closed after initial enquiries Special educational needs 29-Sep-2024
Summary: We will not investigate Mr X’s complaint about the school named in an Education, Health and Care Plan. It is reasonable for Mr X to use his appeal rights.
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Runnymede Borough Council (24 009 543)
Statement Closed after initial enquiries Enforcement 29-Sep-2024
Summary: We cannot investigate Mr X’s complaint that the Council wrongly took court action against him for breaches of planning control. This is because we cannot investigate the start of court action or what happened at court.
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Solihull Metropolitan Borough Council (24 009 649)
Statement Closed after initial enquiries Council tax 29-Sep-2024
Summary: We will not investigate this complaint about Council tax because an appeal to a Valuation Tribunal has been used.
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London Borough of Croydon (24 009 720)
Statement Closed after initial enquiries Council tax 29-Sep-2024
Summary: We will not investigate this complaint about Council tax liability as there is a right of appeal to the Valuation Tribunal.