Decision search
Your search has 50934 results
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Hillcrest Nursing Home (24 006 802a)
Statement Closed after initial enquiries Care and treatment 26-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the care her late father received at two nursing homes. It is reasonable for her to seek a legal remedy in the courts.
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Beech Tree House Care Home (24 006 802b)
Statement Closed after initial enquiries Care and treatment 26-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the care her late father received at two nursing homes. It is reasonable for her to seek a legal remedy in the courts.
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Royal Borough of Kensington & Chelsea (24 006 299)
Statement Closed after initial enquiries Assessment and care plan 26-Sep-2024
Summary: We will not investigate this complaint about the Council’s Adult Social Care provision to Mr X because there is not enough evidence of fault.
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Buckinghamshire Council (24 006 356)
Statement Closed after initial enquiries Child protection 26-Sep-2024
Summary: We will not investigate this complaint about the conduct of Council Social Workers and reasonable adjustments. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.
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Brighton & Hove City Council (24 006 470)
Statement Closed after initial enquiries Homelessness 26-Sep-2024
Summary: We will not investigate Mr X’s complaint the Council delayed in progressing his homeless application. This is because an investigation would not lead to any different outcomes. In addition, it is reasonable to expect Mr X to use his right of review and appeal if he disagrees with the Council’s decision.
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Coventry City Council (24 004 618)
Statement Closed after initial enquiries Parking and other penalties 26-Sep-2024
Summary: We will not investigate Mr X’s complaint about the costs of a vehicle cross over, which the Council installed. This is because we are unlikely to find fault. Nor will we investigate Mr X’s concerns about the quality of resurfacing work on the footpath outside his home. This is because there is no injustice to Mr X and in any case we cannot achieve the outcome he is seeking.
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London Borough of Bromley (24 005 753)
Statement Closed after initial enquiries Council tax 26-Sep-2024
Summary: We will not exercise discretion to investigate this complaint about the Council taking court action to recover unpaid council tax from 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We cannot investigate matters which have been subject to court proceedings.
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Reading Borough Council (24 005 642)
Statement Closed after initial enquiries Child protection 26-Sep-2024
Summary: We will not investigate this complaint about how the Council has dealt with Mr X and child protection and child in need matters relating to his children. The Council has already investigated and responded to Mr X’s concerns under all three stages of the statutory complaint procedure. It has upheld most of his complaints, apologised and offered a payment to remedy the injustice caused. We could not add to the Council’s response or make a different finding of the kind Mr X wants.
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Newcastle-under-Lyme Borough Council (24 005 998)
Statement Closed after initial enquiries Disabled facilities grants 26-Sep-2024
Summary: We will not investigate Mr X’s complaint that the Council delayed in agreeing his eligibility for a disabled facilities grant as it failed to exercise discretion in his case. This is because there is insufficient evidence of fault.
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Liverpool City Council (24 005 259)
Statement Closed after initial enquiries Domiciliary care 26-Sep-2024
Summary: We will not investigate this late complaint about the quality of Mr Y’s domiciliary care. There is not a good reason for the delay in Ms X bringing the matter to the Ombudsman.