Decision search
Your search has 50934 results
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London Borough of Bromley (24 002 318)
Statement Upheld Other 29-Sep-2024
Summary: Mr X complains the Council failed to follow its own procedures and statutory responsibilities in relation to the care of his grandson. Mr X says this caused him and his family distress. We have found fault in the actions of the Council for failing to follow the Children’s Statutory Complaint procedure and recommend the Council completes the process.
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Essex County Council (24 002 410)
Statement Upheld Special educational needs 29-Sep-2024
Summary: We have upheld this complaint because the Council delayed issuing a final Education Health and Care Plan. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this cause.
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East Sussex County Council (24 002 429)
Statement Upheld Other 29-Sep-2024
Summary: Ms K complained about the way the Council communicated with her late aunt’s family when it applied for Power of Attorney, and after her death. We found some fault in the Council’s actions after Ms K’s aunt’s death. The Council has already offered a fitting remedy, so we do not recommend anything further.
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Devon County Council (24 002 445)
Statement Closed after initial enquiries Highway repair and maintenance 29-Sep-2024
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.
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Manchester City Council (23 010 228)
Statement Closed after initial enquiries Child protection 29-Sep-2024
Summary: We will not investigate this complaint about the actions of the Council’s children’s services. This is because some matters have been, or could reasonably be, considered in court. We could not add to the Council’s investigation into some matters and others should be raised with the Information Commissioner.
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London Borough of Wandsworth (24 002 938)
Statement Upheld Allocations 29-Sep-2024
Summary: We will not investigate this complaint about a housing application. Some parts are late without good enough reason to investigate them now. The Council’s delay reassessing the application did not disadvantage Miss X in practical terms. The Council’s apology is enough remedy for the uncertainty during the delay. Miss X can reasonably ask the Council for a review if she wants to challenge its new decision.
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London Borough of Hillingdon (23 016 163)
Statement Upheld Assessment and care plan 29-Sep-2024
Summary: Mr X complained about how the Council assessed his and his wife, Mrs X’s, social care and support needs. There was no fault in how the Council proposed to assess Mrs X’s needs. However, the Council has not properly explained how it decided how many hours a week Mr X cares for her. The Council agreed to review Mr X’s support plan.
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Rotherham Metropolitan Borough Council (24 006 366)
Statement Upheld Other 29-Sep-2024
Summary: We upheld Miss X’s complaint because the Council failed to consider her complaint through the children’s statutory complaints procedure. The Council agreed to proceed with the complaint, apologise to Miss X, and pay her a financial remedy for the frustration caused.
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Leeds City Council (24 006 555)
Statement Upheld Special educational needs 29-Sep-2024
Summary: We have upheld this complaint because the Council delayed completing an Education Health and Care needs assessment. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this cause.
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Lancashire County Council (24 006 468)
Statement Closed after initial enquiries Other 29-Sep-2024
Summary: We will not investigate this complaint about the Council’s failure to take parking enforcement over vehicle obstruction to a driveway. There is insufficient evidence of fault which would warrant an investigation.