Decision search
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L Adams and J Adams (23 019 125)
Statement Upheld Residential care 26-Sep-2024
Summary: Mr X complains about the care provided by Broad Oak Manor Nursing Home towards his mother, Mrs Y. Mr X says the Care Provider failed to provide a reasonable standard of care and keep his mother safe. The Ombudsman intends to find fault with the Care Provider for the handling of an incident involving Mrs Y. The Ombudsman does not intend to find fault with the rest of the care provided. The Ombudsman recommends a financial payment in recognition of distress.
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Sunderland City Council (23 010 640)
Statement Upheld Residential care 26-Sep-2024
Summary: Ms C complained about the Council’s handling of her safeguarding concerns about her parent’s care home, and the support provided by its Adult Social care team. We found no fault in Council’s safeguarding process. The Council accepted it had failed to ensure a social worker was allocated to their cases and appropriate notes were not kept, which caused Ms C distress and uncertainty. We also found a significant delay in its complaint’s response. The Council will apologise and make payment to acknowledge the injustice Ms C experienced.
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Hampshire County Council (23 013 882)
Statement Upheld Assessment and care plan 26-Sep-2024
Summary: Mr X complained the Council did not assess his needs properly, and wrongly decided he was ineligible for care and support. We found there was no fault in the Council’s assessments of Mr X’s care needs. However, the Council was at fault for not properly considering Mr X’s request for a video call assessment. This caused Mr X frustration and distress. The Council agreed to apologise and reconsider his request.
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Lancashire County Council (23 015 318)
Statement Upheld Special educational needs 26-Sep-2024
Summary: Miss B complains the Council did not attend or acknowledge the annual reviews in 2022 and 2023 for her son’s Education, Health and Care Plan and did not provide alternative provision for him after being made aware he was put on a reduced timetable. She also complains about the Council’s handling of her complaints and the lack of communication. There was fault by the Council. It did not meet annual review statutory timescales and did not arrange alternative provision for Miss B’s son after it was made aware he was out of school. Miss B suffered distress and frustration, and the Council’s failure to meet statutory timescales delayed her appeal rights to the Tribunal. Miss B's son suffered a loss of education. The Council will apologise to Miss B, make a symbolic payment, and provide staff training.
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Transport for London (23 015 506)
Statement Upheld Traffic management 26-Sep-2024
Summary: Mr B says Transport for London misled him about whether his car was compliant with the ultra low emission zone and failed to address the points he raised about the costs he incurred when responding to his complaint. Transport for London provided Mr B with an incorrect outcome for his compliance check and failed to explain why that did not mean it should reimburse him for his costs. An apology and payment to Mr B is satisfactory remedy.
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Wiltshire Council (23 016 356)
Statement Upheld Special educational needs 26-Sep-2024
Summary: Mrs N complains about the actions of the Council’s Special Educational Needs and Disabilities Team regarding her daughter’s Education, Health and Care Plan. This includes the new placement it proposed for her daughter, the way it arranged transition planning and poor communications. We cannot look at the school named in the Plan, as the Special Educational Needs and Disabilities Tribunal is better suited to look at that issue. But we have upheld some of Mrs N’s complaints; principally about the Council’s lack of oversight of the delivery of the outcomes of the Education, Health and Care Plan and the provision of alternative education for Mrs N’s daughter. The Council has agreed to our recommendations of remedies.
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Statement Upheld Rights of way 26-Sep-2024
Summary: Mrs X complained about the way the Council handled the temporary diversion of a footpath near her home. We found the Council was at fault for not formally closing the footpath and publicising the temporary alternative route. However, it followed the correct process for the permanent diversion of the footpath and was not under a duty to consult Mrs X directly. We found Mrs X did not suffer any significant injustice as a result of any fault by the Council.
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London Borough of Brent (23 020 085)
Statement Closed after initial enquiries Homelessness 26-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless application. He says the Council failed to consider his medical evidence. This is because there is insufficient evidence of fault.
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South Oxfordshire District Council (24 000 691)
Statement Not upheld Planning applications 26-Sep-2024
Summary: X complained about the Council’s decisions not to take planning enforcement action against a developer who is building on land next to X’s home. We completed our investigation because we found no fault in the way the way the Council made its decisions.
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Bolton Metropolitan Borough Council (24 001 246)
Statement Closed after initial enquiries Council tax 26-Sep-2024
Summary: We will not investigate this complaint. Mr X could reasonably appeal, or have appealed, to the Valuation Tribunal about council tax decisions. Part of the complaint is late without good enough reason to investigate it now. It is not proportionate to investigate the alleged discrimination on its own.