Decision search
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Transport for London (24 009 134)
Statement Closed after initial enquiries Parking and other penalties 27-Sep-2024
Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by Transport for London. This is because Transport for London has accepted Mr X’s representations and cancelled the penalty charge notice and investigation would not achieve anything more for him.
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London Borough of Redbridge (24 008 854)
Statement Closed after initial enquiries Parking and other penalties 27-Sep-2024
Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. This is because the amount of the penalty charge paid is not significant enough to warrant investigation. Mr X also had a right of appeal to London Tribunals which it would have been reasonable for him to use.
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Transport for London (24 008 920)
Statement Closed after initial enquiries Other 27-Sep-2024
Summary: We will not investigate Mr X’s complaint that a rail replacement bus service operated on behalf of Transport for London damaged his car. This is because it would be reasonable for Mr X to make a claim against Transport for London at court if he believes it is responsible for the damage.
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East Riding of Yorkshire Council (24 007 006)
Statement Closed after initial enquiries Homelessness 27-Sep-2024
Summary: We will not investigate this complaint about the Council’s homelessness decision on Mr X’s application in 2023. It was reasonable for him to ask the Council for a review of its decision on his case in 2023.
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London Borough of Southwark (24 007 145)
Statement Closed after initial enquiries Other 27-Sep-2024
Summary: We will not investigate this complaint about the Council issuing non-domestic rates demands to a business address. There is insufficient evidence of fault which would warrant an investigation.
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Bristol City Council (24 010 738)
Statement Closed after initial enquiries Elections and electoral register 27-Sep-2024
Summary: We cannot investigate Mrs X’s complaint about delays in the postal voting process for the 2024 general election. This is because the Returning Officer is responsible for the management of postal votes and their actions are not within our jurisdiction to investigate.
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Rotherham Metropolitan Borough Council (23 000 466)
Statement Not upheld Enforcement 26-Sep-2024
Summary: X complained the Council failed to take effective action to protect them from noise and dust caused by construction work. We did not investigate this complaint further because it was unlikely to result in a finding of fault, a remedy for X or any other meaningful outcome.
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London Borough of Haringey (23 018 072)
Statement Closed after initial enquiries Special educational needs 26-Sep-2024
Summary: We will not investigate this complaint about how the Council has dealt with a young person’s education provision. This is because the Council’s decision to cease an Education Health and Care Plan had a right of appeal that it is reasonable for the complainant to have used. There is insufficient fault with how the Council dealt with a recent request for support.
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Statement Upheld Enforcement 26-Sep-2024
Summary: Mr X complained the Council took too long to respond to a breach of planning control at a development near his house and lack of enforcement action. The Council was at fault which caused Mr X distress, frustration, confusion and avoidable time and trouble. The Council will take action to remedy the injustice caused to Mr X by the fault and to avoid it happening again in future.
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West Sussex County Council (23 019 058)
Statement Upheld Special educational needs 26-Sep-2024
Summary: Ms X complains about the Council delaying assessing her child, Y’s, needs and issuing her education, health and care plan. There is evidence the Council was at fault and this caused an injustice to Mrs X and to Y. The Council has agreed to our recommendations to remedy the injustice caused.