Decision search
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Staffordshire County Council (24 000 632)
Statement Upheld Disabled children 06-Oct-2024
Summary: There was delay by the Council in securing provision in a child in need plan under s.2 Chronically Sick and Disabled Person’s Act (CSDPA). This caused injustice to the child and their parent carers. The Council will apologise and make a symbolic payment for missed provision. The complaint is upheld.
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East Sussex County Council (24 007 513)
Statement Closed after initial enquiries School transport 06-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision to refuse an application for transport to college for the complainant’s daughter. We consider that further investigation will not lead to a different outcome.
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Staffordshire County Council (23 015 549)
Statement Upheld Disabled children 06-Oct-2024
Summary: There was fault in the way a social care assessment was conducted in 2023, this led to delay in putting provision in place. Parents missed out on respite and Y missed out on social activities outside the home. The Council will make a symbolic payment to acknowledge the missed provision.
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Avante Care and Support Limited (23 016 218)
Statement Upheld Residential care 06-Oct-2024
Summary: The care provider was at significant fault in the way it failed to provide a good standard of care and treatment for the late Mr X, and to maintain proper records about his care. The care provider has made service improvements since the events which took place here and offered a fee reduction to recognise the distress caused. The care provider agrees to offer an additional sum and provide full details of the service improvements it says it has put in place.
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Leeds City Council (23 016 943)
Statement Upheld Homelessness 06-Oct-2024
Summary: The Council failed to inform Mr X of its decision that he was not homeless in March 2023, which caused him uncertainty. The Council later failed to make further enquiries into a disclosure that Mr X may have been homeless due to domestic abuse, which caused him further uncertainty. The Council has agreed to apologise to Mr X for the injustice caused and carry out service improvements. We have not investigated Mr X’s complaint about his banding on the housing register as there is no worthwhile outcome achievable from further investigation.
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Northumberland County Council (23 017 490)
Statement Upheld Special educational needs 06-Oct-2024
Summary: Ms Y has two sons who both have Education, Health and Care plans in place. Ms Y complained the Council has failed to implement the provision in either plan, and the Council accepted this to be true. We found the Council at fault and recommended the Council apologise, make a payment in acknowledgement of the injustice caused, and make service improvements.
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Bolton Metropolitan Borough Council (23 018 073)
Statement Upheld Assessment and care plan 06-Oct-2024
Summary: Mr X complains the Council took too long to put his support in place and started charging him for his support long before he received it. The delay in arranging Mr X’s support and charging him for it before it started caused avoidable distress to Mr X. The Council needs to apologise for these faults and pay financial redress.
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Kent County Council (23 019 374)
Statement Upheld School transport 06-Oct-2024
Summary: Miss Y complains the Council wrongly refused to provide transport assistance for her two children to attend a local primary school. There is no fault in how the Council considered the application and appeal for Miss Y’s youngest child because they are not attending their closest school. However, there is fault in how the Council considered the application for the other child because the closest school told Miss Y it had no spaces in that child’s year group. The Council has agreed to the actions listed at the end of this to statement to remedy the injustice caused by fault.
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Cambridgeshire County Council (23 019 550)
Statement Upheld Special educational needs 06-Oct-2024
Summary: Mr X complained about the Council’s handling of his child, Y’s education since their Education, Health and Care (EHC) Plan annual review in September 2022. The Council was at fault. It delayed consulting with secondary schools for Y and delayed issuing Y’s amended EHC Plan. All this delayed Y’s transition to secondary school until 2024 which caused Y and Mr X distress, uncertainty and frustration and impacted on Y’s social development.
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London Borough of Lewisham (23 020 191)
Statement Closed after initial enquiries Homelessness 06-Oct-2024
Summary: We will not investigate this complaint about Council’s offer of temporary accommodation to a homeless applicant. It was reasonable for her to seek a review of suitability which she subsequently did.