Decision search
Your search has 54124 results
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Rochdale Metropolitan Borough Council (25 010 687)
Statement Closed after initial enquiries Allocations 28-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s housing decision. This is because there is not enough evidence of fault to warrant an investigation.
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Coventry City Council (25 011 579)
Statement Closed after initial enquiries Council tax 28-Oct-2025
Summary: We will not investigate this complaint about a Council tax discount and reduction because there is a right of appeal to a Valuation Tribunal.
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Statement Closed after initial enquiries Council tax 28-Oct-2025
Summary: We will not investigate this complaint about exemption from Council tax because there is a right of appeal to a Valuation Tribunal.
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Amber Valley Borough Council (25 012 402)
Statement Closed after initial enquiries Parking and other penalties 28-Oct-2025
Summary: We will not investigate this complaint about the Council refusing to quash a Penalty Charge Notice (PCN) due to Mr X’s sex. This is because it would be reasonable for Mr X to appeal to the Traffic Penalty Tribunal against the PCN, and only the courts can decide if the Council has breached the Equality Act 2010.
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City of Wolverhampton Council (25 013 680)
Statement Closed after initial enquiries Leisure and culture 28-Oct-2025
Summary: We will not investigate this complaint about poor treatment Mr X received during a public event. This is because an investigation would not result in a worthwhile outcome for Mr X.
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Leicestershire County Council (25 016 006)
Statement Closed after initial enquiries Highway repair and maintenance 28-Oct-2025
Summary: We will not investigate Mr B’s complaint that his van was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his claim at court.
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London Borough of Brent (24 003 451)
Statement Upheld Homelessness 28-Oct-2025
Summary: Mr D complains the Council delaying making a direct offer of accommodation. I have found the Council followed the correct process. There was some minor delay which did not result in a significant injustice.
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Essex County Council (24 004 328)
Statement Upheld Alternative provision 28-Oct-2025
Summary: Miss X complained about the Council’s failure to ensure her son (Y) received education and support included in his Education Health and Care Plan. We found fault with the Council in the way it carried out its alternative provision duty and reviewed Y’s Educational Health and Care Plan. The Council’s fault meant Y missed education and support he needed. It also caused significant distress to Miss X. The Council has agreed to apologise, arrange a meeting to check Y’s engagement with his post-16 education and make symbolic payments. The Council has previously agreed to improve its services.
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London Borough of Tower Hamlets (24 008 161)
Statement Upheld Other 28-Oct-2025
Summary: Mr X complained the Council failed to properly allocate address numbering to a development and about how it dealt with his complaint. We have found delay and poor complaint handling causing Mr X frustration and uncertainty. The Council agreed to apologise and make a symbolic payment to Mr X and take action to resolve the issue and avoid a recurrence.
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Leeds City Council (24 017 661)
Statement Upheld Other 28-Oct-2025
Summary: Miss D complained on behalf of her sister who lives in supported living accommodation arranged by the Council. We upheld her complaint, finding the Council failed to take sufficient action to safeguard Miss D’s sister after she experienced aggressive behaviour from another resident. We considered its inattention caused unnecessary distress to both Miss D and her sister. The Council has accepted these findings and at the end of this statement, we set out action it has agreed to take to remedy their injustice and try to prevent a repeat.