Decision search
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Maidstone Borough Council (24 021 002)
Statement Closed after initial enquiries Enforcement 01-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control. This is because we are unlikely to find fault.
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Cambridgeshire County Council (24 021 035)
Statement Closed after initial enquiries Child protection 01-Apr-2025
Summary: We will not investigate Mrs X’s complaint about a social worker’s handling of her granddaughter’s case. This is because there is no sign of fault in the Council’s decision not to investigate the complaint whilst the matter is subject to ongoing court proceedings.
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Oxfordshire County Council (24 021 076)
Statement Closed after initial enquiries Other 01-Apr-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s section 7 court report and contact arrangements with his child. We have no jurisdiction to look at matters subject to court proceedings.
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Wakefield City Council (24 021 150)
Statement Closed after initial enquiries Parking and other penalties 01-Apr-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice. Miss X had the right to formally challenge it and appeal to the tribunal and it would be reasonable to expect her to have used that right. There is not enough evidence of fault in the Council’s actions to warrant further investigation.
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Durham County Council (24 021 215)
Statement Closed after initial enquiries Trading standards 01-Apr-2025
Summary: We will not investigate this complaint about trading standards because it is late with no good reason to exercise discretion to investigate it now.
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East Suffolk Council (24 021 418)
Statement Closed after initial enquiries Planning applications 01-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
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London Borough of Haringey (24 022 334)
Statement Closed after initial enquiries Trees 01-Apr-2025
Summary: We will not investigate Mrs X’s complaint that a Council owned tree damaged her shed. This is because it is reasonable for her to take the matters complained about to court.
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Kent County Council (24 002 261)
Statement Upheld Charging 01-Apr-2025
Summary: Mrs X complained the Council incorrectly calculated Mr Y’s care and support charges, and did not tell her about an outstanding debt. The charges were unaffordable and this caused distress. We found no fault in the Council’s financial assessments or in its consideration of Mr Y’s Disability Related Expenditure. It also kept Mrs X updated about Mr Y’s care charges. The Council was at fault for not contacting Mrs X to reassess Mr Y’s Disability Related Expenditure and for not telling her the outcome of its review. It agreed to apologise for the frustration and uncertainty this caused.
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Statement Upheld Assessment and care plan 01-Apr-2025
Summary: Mr X complained about the Council’s handling of his son, Mr Y’s, case after he made a referral to Adult Social Care Services in March 2023. He said Mr Y has had seven allocated social workers since March 2023 which delayed Mr Y getting the relevant care assessments and support he required. The Council was at fault for the delay in carrying out the necessary assessments. The Council has agreed to apologise and make a payment to recognise the distress, frustration and uncertainty this has caused. It also agreed to create an action plan to improve handovers when a case is reallocated to a new social worker.
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London Borough of Brent (24 005 379)
Statement Upheld Homelessness 01-Apr-2025
Summary: Miss X complained about the way the Council housed her and handled her housing application. She said it affected her mental health and money, and made her feel distressed and uncertain. We find the Council at fault and this caused injustice. The Council will say sorry. The Council already offered Miss X a payment. The Council will keep that offer open to Miss X.