Decision search
Your search has 54124 results
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Luton Borough Council (24 020 489)
Statement Upheld Direct payments 23-Oct-2025
Summary: Mr X complained about the way the Council dealt with his request for communication adjustments. We found fault in the way the Council responded to Mr X’s request. This fault caused Mr X injustice. The Council has agreed to apologise, review Mr X’s communication adjustments and update his records and pay him a symbolic distress payment. The Council has also agreed some service improvements to share learning from this complaint.
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Stockton-on-Tees Borough Council (24 021 790)
Statement Upheld School transport 23-Oct-2025
Summary: Mrs X complained that the Council provided inadequate information and did not properly consider her application and appeals for free school transport for her child. We find fault in the Council’s actions for the misleading guidance at application stage and giving wrong information in its stage one appeal response. This caused undue distress to Mrs X and the Council should apologise.
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London Borough of Hillingdon (24 021 944)
Statement Upheld Commercial and contracts 23-Oct-2025
Summary: Miss X complained about the Council’s actions in relation to a business she runs in a Council-owned property. We have not investigated all aspects of her complaint, as it would be reasonable for her to pursue some matters through the courts. We find the Council at fault for poor communication, failure to act as promised, and poor complaint handling. This caused Miss X avoidable uncertainty, distress, and time and trouble. The Council has agreed to apologise, make a payment to Miss X, and take steps to improve its services.
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Calderdale Metropolitan Borough Council (24 022 101)
Statement Not upheld Charging 23-Oct-2025
Summary: Mrs X complained the Council charged her for care without advising her of the costs first. Mrs X says she now owes the Council a lot of money and has needed to cancel her care with the Council. We did not find fault with the Council.
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Birmingham City Council (25 000 076)
Statement Not upheld School transport 23-Oct-2025
Summary: Mr X complained the Council wrongly stopped free home to school transport for his child, Y. He also complained about the Council’s charges for the discretionary spare seat transport. There is no fault in the way the Council made its decision during the application, stage one and two appeal, so we cannot criticise the decision. Matters around charges have been resolved between Mr X and the Council.
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West Sussex County Council (25 000 899)
Statement Upheld Special educational needs 23-Oct-2025
Summary: The Council delayed issuing Mrs X’s child, Y’s, Education, Health and Care (EHC) Plan following an annual review, failed to ensure Y received all the provision in their EHC Plan and failed to clearly explain payments made into Y’s personal budget. The Council has agreed to apologise to Mrs X and make payments to acknowledge the missed provision and frustration she was caused by the delays and budget issues. It has also agreed to write to Mrs X clearly setting out the payments made and how they relate to Y’s personal budget as set out in their Plan.
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Wirral Metropolitan Borough Council (25 001 715)
Statement Not upheld Special educational needs 23-Oct-2025
Summary: We have discontinued our investigation. Part of Mrs X’s complaint about how the Council decided her son’s special educational needs support is outside our jurisdiction, either because it is too old or because it was a matter for the SEND Tribunal instead. The rest of Mrs X’s complaint is premature, and the Council must be given a reasonable opportunity to fully respond before we would have the power to investigate the complaint.
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Sheffield City Council (25 001 959)
Statement Closed after initial enquiries Allocations 23-Oct-2025
Summary: We will not investigate Miss X’s complaint that the Council refused to increase her priority banding or backdate her waiting time. This is because there is not enough evidence of fault to justify investigating.
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London Borough of Croydon (25 005 120)
Statement Closed after initial enquiries Allocations 23-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision not to increase Ms X’s priority on the housing register as there is not enough evidence of fault to justify an investigation. We cannot investigate Ms X’s complaint about the Council’s delay in dealing with disrepair in her property. We do not have the power to investigate a council when it is acting as a social landlord.
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Watford Borough Council (25 007 174)
Statement Closed after initial enquiries Allocations 23-Oct-2025
Summary: We will not investigate this complaint about a change in priority date for housing as it is unlikely we will find fault by the Council.