Decision search
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Stockport Metropolitan Borough Council (24 006 570)
Statement Upheld Special educational needs 03-Jun-2025
Summary: Mrs X complained the Council delayed completing an Education, Health and Care (EHC) needs assessment and failed to issue an EHC Plan for her child, Y, within statutory timescales. Mrs X also complained the Council delayed processing Y’s personal budget and did not pay the full amount. Mrs X said these faults caused avoidable distress and uncertainty. She said it also led to Y missing special educational provision. We have found the Council at fault for its delay in processing and paying Y‘s personal budget. The Council has agreed to provide a written apology and pay a symbolic financial remedy to recognise Y’s missed special educational provision. We will not investigate Ms X’s complaint about delays in the EHC needs assessment. We explain why in this statement.
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Shropshire Council (24 009 874)
Statement Upheld Transition from childrens services 03-Jun-2025
Summary: The Council delayed making a decision about Mr Y’s social care provision and issuing the decision to cease to maintain his Education, Health and Care Plan. This caused avoidable uncertainty, distress and a delay in appeal rights which have not been used. The Council has already apologised and this is an appropriate remedy.
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Westmorland and Furness Council (24 015 094)
Statement Upheld Alternative provision 03-Jun-2025
Summary: Mr X complained about the Council’s failure to act on his request for a reassessment of his daughter’s Education, Health and Care Plan, failure to provide alternative provision, and delay paying for a Speech and Language Therapy report. We find the Council at fault causing avoidable distress, uncertainty, and denied and delayed appeal rights. The Council has agreed to apologise, make a payment to Mr X, and make service improvements.
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Rotherham Metropolitan Borough Council (24 015 161)
Statement Closed after initial enquiries Child protection 03-Jun-2025
Summary: We will not investigate Miss X’s late complaint the Council has ignored her safeguarding concerns for her child. Some elements of Miss X’s complaint relate to another local authority. We also could not add to the responses the Council has already provided.
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London Borough of Brent (24 015 584)
Statement Not upheld Allocations 03-Jun-2025
Summary: Mr X complained the Council wrongly removed him from its housing register. We ended our investigation because the Council has reinstated Mr X on its housing register and further investigation could not achieve a different outcome.
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London Borough of Ealing (24 016 130)
Statement Upheld Charging 03-Jun-2025
Summary: We have upheld Mr X’s complaint about the Council’s handling of the charges for his adult social care. The Council has agreed to take appropriate steps to remedy the uncertainty caused.
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Broxtowe Borough Council (24 016 233)
Statement Not upheld Antisocial behaviour 03-Jun-2025
Summary: Mrs X complained that the Council issued a Community Protection Warning, followed by a further warning of a Community Protection Notice, without any evidence against her. We found that a Community Protection Notice was later issued, which Mrs X could have appealed in court. Based on this evidence, we have discontinued our investigation.
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Bournemouth, Christchurch and Poole Council (24 016 292)
Statement Closed after initial enquiries Highway repair and maintenance 03-Jun-2025
Summary: We will not investigate this complaint about ground maintenance because any injustice is not significant enough to warrant investigation.
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Brighton & Hove City Council (24 017 256)
Statement Upheld School admissions 03-Jun-2025
Summary: The Council was at fault in how it decided to refuse Miss X’s appeal to admit her child, W, to her preferred school. This caused Miss X uncertainty and frustration. To remedy her injustice, the Council will apologise, pay her £100 and hold a new appeal hearing. It should also remind school admission appeal clerks they must keep suitable records of appeal panel’s decision-making.
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Sheffield City Council (24 017 817)
Statement Upheld Allocations 03-Jun-2025
Summary: We have upheld Ms X’s complaint about the Council’s decision to reduce her priority band on its housing register. We asked the Council to remedy the distress and uncertainty caused and it agreed to apologise and make a symbolic payment.