Decision search
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Essex County Council (24 019 389)
Statement Upheld Special educational needs 31-Mar-2025
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Leeds City Council (24 019 507)
Statement Closed after initial enquiries Housing benefit and council tax benefit 31-Mar-2025
Summary: We will not investigate this complaint about a housing benefit overpayment because the complainants could have appealed to the tribunal.
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North Norfolk District Council (24 019 554)
Statement Closed after initial enquiries Leisure and culture 31-Mar-2025
Summary: We will not investigate this complaint about the way the Council responded to the complainant’s request for a reasonable adjustment regarding use of a swimming pool. This is because there is insufficient evidence of fault by the Council.
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Essex County Council (24 019 664)
Statement Upheld Special educational needs 31-Mar-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Manchester City Council (24 019 757)
Statement Closed after initial enquiries Child protection 31-Mar-2025
Summary: We cannot investigate Miss X’s complaint that the Council placed her child in an unsuitable residential home. This is because we have no jurisdiction to look at court decisions.
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Milton Keynes Council (24 017 099)
Statement Closed after initial enquiries Charging 31-Mar-2025
Summary: We will not investigate this complaint about charges for care and a deprivation of assets decision. There is insufficient evidence of fault to warrant an investigation.
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Willowbrook Healthcare Limited (24 017 287)
Statement Upheld Other 31-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the care provider’s handling of her late father’s continuing health care application. This is because the care provider agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Rochdale Metropolitan Borough Council (24 017 409)
Statement Closed after initial enquiries Charging 31-Mar-2025
Summary: We will not investigate Mr X’s complaint about the amount the Council assessed him as having to contribute towards the cost of his care and support, about the Council passing his debt to an enforcement agent, and about cutting his care and support hours. This is because there is insufficient evidence of fault.
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Essex County Council (24 017 445)
Statement Upheld Special educational needs 31-Mar-2025
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Reading Borough Council (24 017 464)
Statement Closed after initial enquiries Planning applications 31-Mar-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to address concerns raised about a neighbouring development. This is because there is not enough evidence of fault or injustice to justify investigating, and further investigation would not lead to a different outcome.