Decision search
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Norwich City Council (24 019 337)
Statement Closed after initial enquiries Refuse and recycling 01-Apr-2025
Summary: We will not investigate this complaint about problems with the complainant’s garden waste renewal in 2024. This is because there is insufficient evidence of injustice.
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Kingston Upon Hull City Council (24 019 417)
Statement Closed after initial enquiries Other 01-Apr-2025
Summary: We cannot investigate Mr X’s complaint about a social worker’s court ordered report because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court. We have no discretion to do so.
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Gloucestershire County Council (24 019 425)
Statement Closed after initial enquiries Child protection 01-Apr-2025
Summary: We cannot investigate Mr X’s complaint about the care of a child. The law prevents us from investigating matters that have been subject to court action.
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Swindon Borough Council (24 019 433)
Statement Closed after initial enquiries Special educational needs 01-Apr-2025
Summary: We will not investigate Mrs X’s complaint that the Council has not provided her child with a suitable education. This is because there is not enough evidence of fault.
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Essex County Council (24 019 445)
Statement Upheld Special educational needs 01-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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West Sussex County Council (24 019 513)
Statement Closed after initial enquiries Traffic management 01-Apr-2025
Summary: We will not investigate this complaint about highway parking and insufficient maintenance of a tree causing damage. This is because there is insufficient evidence of fault which would warrant an investigation, and because it is reasonable to expect Mr X to pursue his damage claim through the Council’s insurers.
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South Gloucestershire Council (24 019 540)
Statement Closed after initial enquiries Planning applications 01-Apr-2025
Summary: We will not investigate this complaint about the Council’s consideration of planning objections and the information it provided relating to a planning decision. Any injustice caused to Mr X by the fault he alleges, is not sufficient to warrant further investigation. Additionally, we cannot achieve the outcome he is seeking.
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Tamworth Borough Council (24 019 591)
Statement Closed after initial enquiries Housing benefit and council tax benefit 01-Apr-2025
Summary: We cannot investigate this complaint about an unsuccessful application for a Discretionary Housing Payment. This is because the complainant applied to the court for a judicial review.
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Essex County Council (24 019 601)
Statement Upheld Special educational needs 01-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Westminster City Council (24 019 623)
Statement Closed after initial enquiries Private housing 01-Apr-2025
Summary: We will not investigate this late complaint about the Council’s decision to issue Mr X a penalty relating to an unlicenced House in Multiple Occupation. There is not a good reason for the delay in bringing the matter to us, and Mr X also likely had a right of appeal to the First-Tier Tribunal (Property Chamber – Residential Property), which would have been reasonable for him to use.