Decision search
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Statement Closed after initial enquiries Other 30-Oct-2024
Summary: We will not investigate this complaint about alleged mismanagement of a public route. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We do not consider the complainant has suffered a significant personal injustice which justifies an investigation. And it is reasonable to expect him to complain to the Information Commissioner about the Council’s responses to his requests for information.
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Blackpool Borough Council (24 008 283)
Statement Closed after initial enquiries Domiciliary care 30-Oct-2024
Summary: We will not investigate this complaint about how the Council responded to an adult social care complaint. There is not enough evidence of fault to justify our involvement.
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London Borough of Newham (24 008 299)
Statement Upheld Council tax 30-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his council tax account. This is because an investigation would not lead to any further outcomes. In addition, the likely fault has not caused any significant injustice.
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Portsmouth City Council (24 008 312)
Statement Closed after initial enquiries Disabled facilities grants 30-Oct-2024
Summary: We will not investigate this complaint about the outcome of a means test for a Disabled Facilities Grant. There is not enough evidence of fault to justify our involvement.
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Salford City Council (24 008 462)
Statement Closed after initial enquiries Drainage 30-Oct-2024
Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of water ingress into his property. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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St Albans City Council (24 010 891)
Statement Closed after initial enquiries Parking and other penalties 30-Oct-2024
Summary: We will not investigate Mr X’s complaint about car parking charges. This is because there is not enough evidence of fault by the Council. Mr X clearly disagrees with the charges but it is not for us to say the Council must change them.
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Swindon Borough Council (24 011 277)
Statement Closed after initial enquiries Council tax 30-Oct-2024
Summary: We will not investigate this complaint about the way the Council managed council tax payments and arrears. This is because there is insufficient evidence of fault by the Council.
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Statement Closed after initial enquiries Councillor conduct and standards 30-Oct-2024
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered any significant injustice.
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North Northamptonshire Council (24 008 515)
Statement Upheld Special educational needs 30-Oct-2024
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care (EHC) needs assessment. The Council has agreed to resolve the complaint by apologising and offering to make a suitable payment to the complainant to remedy the injustice this caused. We cannot investigate the Council’s decision to name a mainstream school in the final EHC Plan, because the complainant has used their right of appeal to a tribunal.
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Bolton Metropolitan Borough Council (24 008 617)
Statement Closed after initial enquiries Enforcement 30-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against breaches of planning control and for failing to keep the complainant updated. There is not enough evidence of fault in the way the Council made its decision not to take enforcement action. And we do not consider the failure to update the complainant caused a significant personal injustice.