Decision search
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Devon County Council (24 007 573)
Statement Upheld Special educational needs 29-Oct-2024
Summary: We upheld Mr X’s complaint about delays in the Education, Health and Care process regarding his child, Y. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Birmingham City Council (24 007 982)
Statement Closed after initial enquiries Council tax 29-Oct-2024
Summary: We will not investigate this complaint about applications for council tax reduction and discretionary council tax support. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.
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Mr Simon Dickinson and Mrs Christine Dickinson (24 008 061)
Statement Closed after initial enquiries Other 29-Oct-2024
Summary: We will not investigate Miss X’s complaint about the care provider’s actions. This is because we are unable to carry out an effective investigation into the matters raised without the consent of the care home resident involved.
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London Borough of Enfield (23 020 377)
Statement Upheld Homelessness 29-Oct-2024
Summary: Ms X complained about the Council’s failure to provide suitable accommodation for her and her children when they were homeless. We found the Council at fault as they were placed in hotel accommodation for considerably longer than the law permits. The Council has agreed to our recommendations to remedy the injustice caused.
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Birmingham City Council (23 020 552)
Statement Upheld Homelessness 29-Oct-2024
Summary: On the evidence we have seen, we find the Council failed to provide suitable accommodation when Mr C and his family were homeless. It housed them in bed and breakfast accommodation for over 32 weeks. The maximum time limit bed and breakfast accommodation can be used for homeless applicants with dependent children is six weeks. Mr C said the accommodation caused increased living expenses and distress. The Council has agreed to make a payment to remedy his family’s injustice.
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Kent County Council (23 020 660)
Statement Upheld Special educational needs 29-Oct-2024
Summary: The Council failed to put in place alternative educational provision for Mrs X’s son when he was unable to attend school because of anxiety. It also delayed in responding to Mrs X’s complaint. In recognition of the injustice caused by these failings, the Council has agreed to make a payment to Mrs X.
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Hertfordshire County Council (23 021 086)
Statement Upheld Special educational needs 29-Oct-2024
Summary: We found fault with the Council in its failure to arrange alternative provision for the complainant’s son (Y), when reviewing his Education Health and Care Plan and when communicating with the complainant (Miss X). We also found fault in the way the Council dealt with Miss X’s complaint. The Council has accepted its fault and recognised the injustice it caused to Y and Miss X. The remedies offered by the Council were not enough. The Council agreed to apologise, to make symbolic payments and to send this decision to its Partnership and Assurance Board to review.
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City of Bradford Metropolitan District Council (23 021 476)
Statement Upheld Fostering 29-Oct-2024
Summary: Ms X complained the Council did not correctly follow policy and procedure when responding to her complaint. Ms X said this caused her to no longer be a foster carer and had a financial impact. She wants the Council to admit it is wrong and fix the issues. The Ombudsman found the Council correctly followed the statutory complaints process but is at fault for delay.
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Sunderland City Council (24 000 071)
Statement Not upheld Child protection 29-Oct-2024
Summary: Mr B complains the Council treated him differently during a safeguarding enquiry. He considers the Council racially profiled him. I have not found evidence of fault by the Council.
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Blackpool Borough Council (24 006 183)
Statement Closed after initial enquiries Assessment and care plan 29-Oct-2024
Summary: We will not investigate this complaint about an adult social care best interest decision. It is unlikely we will find evidence of procedural fault; the information available implies the Council followed the correct process. But even if there was fault, we cannot achieve a worthwhile outcome as the person affected has since died.