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Statement Closed after initial enquiries Private housing 30-Oct-2024
Summary: We will not investigate this complaint that the Council failed to meet its obligations in relation to tenants it referred to the complainant as a private a landlord. This is because there is insufficient evidence of fault by the Council.
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Brighton & Hove City Council (24 009 632)
Statement Closed after initial enquiries Councillor conduct and standards 30-Oct-2024
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Waverley Borough Council (24 000 356)
Statement Upheld Enforcement 29-Oct-2024
Summary: Mrs X complained about how the Council dealt with a planning application near her home. There was fault in how the Council considered a non-material amendment application, but this did not affect the outcome. There was also fault in how the Council responded to Mrs X’s complaint which caused her avoidable distress, time and trouble. The Council agreed to pay Mrs X the financial remedy it has offered and issue a reminder to its staff.
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London Borough of Tower Hamlets (24 000 559)
Statement Upheld Other 29-Oct-2024
Summary: We found fault in the Council’s failure to apply to the Court of Protection about care arrangements for the complainant’s (Mr X) son (Mr Z). The Council’s fault caused injustice to Mr Z and Mr X. We did not find fault in the Council’s visiting arrangements. We will not investigate whether the Supported Living placement was suitable for Mr Z and Mr X’s complaint about the Supported Living placement manager. The Council agreed to apologise, to apply to the Court of Protection and to make a symbolic payment for Mr X’s distress. The Council also agreed to remind social workers of their duties for people who lack mental capacity and are placed in the supported living settings.
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Dudley Metropolitan Borough Council (24 001 792)
Statement Not upheld Leisure and culture 29-Oct-2024
Summary: Ms X complained the Council closed part of the leisure centre to be used during the election. She said this caused her to miss fitness classes which she had already paid for as part of her membership. The Council is not at fault. It has legal powers to use public buildings for election purposes and advertised the temporary closures in advance.
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Statement Upheld Residential care 29-Oct-2024
Summary: We find the Care Provider at fault for invoicing Mr B for his mother’s care without first making checks about her circumstances. However, the Care Provider later recognised its error and apologised to Mr B. It then went on to say it would no longer ask him to pay the invoice. We did not consider we could achieve a better outcome for Mr B. This was because we could only have conducted a limited investigation, given the passage of time since Mr B’s mother was in the Care Provider’s care.
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London Borough of Wandsworth (24 001 980)
Statement Closed after initial enquiries Homelessness 29-Oct-2024
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing and homeless case. This is because there is insufficient evidence of fault. In addition, it is reasonable for Miss X to ask the Council to complete a review of its decision.
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Kent County Council (24 003 150)
Statement Upheld Child protection 29-Oct-2024
Summary: Mr X complains about services provided by the Council’s children’s and adolescent services. The Council was at fault for failing to consider the complaint under the children’s statutory complaints procedure. The Council has agreed to now consider Mr X’s concerns through the statutory procedure and will apologise to him for failing to do this originally.
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Devon County Council (24 003 469)
Statement Upheld Assessment and care plan 29-Oct-2024
Summary: Miss X complained the Council has not dealt properly with her adult social care. The Council is at fault because there was delay in completing a needs assessment review, finalising a care plan and personal budget, and implementing care. Miss X suffered uncertainty, distress, and missed care provision. The Council has agreed to apologise and pay Miss X £850 for frustration, uncertainty and distress due to delays.
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Manchester City Council (23 014 526)
Statement Upheld Assessment and care plan 29-Oct-2024
Summary: Although the Council did as much as it could to find respite care to help Miss X look after her disabled son, it nonetheless failed to deliver the service – for which it was at fault. Miss X was without all the support she needed, which caused her an injustice. The Council has agreed to make a symbolic payment to her which recognises this. It has also taken steps to improve its service.