Decision search
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South Holland District Council (24 012 906)
Statement Closed after initial enquiries Planning advice 30-Oct-2024
Summary: We will not investigate this complaint about the planning advice the Council gave the complainant. This is because we are unlikely to find fault.
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London Borough of Enfield (24 013 056)
Statement Closed after initial enquiries Council tax 30-Oct-2024
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to the Valuation Tribunal.
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Statement Closed after initial enquiries Council tax 30-Oct-2024
Summary: We will not investigate this complaint about Council tax banding as it relates to a body out of jurisdiction and there is a right of appeal to a Valuation Tribunal.
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London Borough of Croydon (24 013 393)
Statement Closed after initial enquiries Other 30-Oct-2024
Summary: We will not investigate Mrs X’s personal injury claim as it does not meet the tests set out in our Assessment Code. This is because it is reasonable to expect Mrs X to go to court to determine the Council’s liability.
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Statement Closed after initial enquiries Council tax 30-Oct-2024
Summary: We will not investigate this council tax complaint because there is insufficient evidence of fault by the Council.
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Salford City Council (23 019 475)
Statement Not upheld Alternative provision 30-Oct-2024
Summary: Miss Y complained the Council failed to make alternative provision for her child, Z, when they were unable to attend school. We have not found fault with the Council in the way it made its decisions about Z’s alternative provision.
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North Yorkshire Council (23 020 002)
Statement Upheld Special educational needs 30-Oct-2024
Summary: The Council provided no education for Mrs X's son for over a year after he moved into its area. It then provided some tuition but failed to increase this as agreed. The Council also delayed in carrying out a review of the child’s education, health and care plan and failed to deliver the provision in the plan. It also failed to properly communicate with Mrs X. In recognition of the injustice caused, the Council has agreed to make a payment to Mrs X.
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Habitat Care Limited (23 019 246)
Statement Upheld Domiciliary care 30-Oct-2024
Summary: Mrs X complains Habitat Care Limited failed to provide care workers who were able to meet her father’s needs as he approached the end of his life, leaving his family having to cover for them. The care provider accepts its services did not meet the required standard and has apologised. It needs to take action to improve its records keeping and make its quality checks more meaningful.
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Devon County Council (23 020 358)
Statement Upheld Special educational needs 30-Oct-2024
Summary: Miss X complained the Council delayed completing her son, Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by a 14 week delay in obtaining Educational Psychologist (EP) advice. It then further delayed issuing Y’s final EHC Plan by 15 weeks after it received the EP advice. All of this impacted on Y’s education and meant he lost the opportunity to access the provision in his Plan earlier. It caused Miss X distress and uncertainty. The Council agreed to make payments to acknowledge this injustice.
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Westcountry Home Care Ltd (23 020 362)
Statement Upheld Domiciliary care 30-Oct-2024
Summary: Mr X complained the care provider did not provide a breakdown of its costs and carers did not attend for their allotted visit times. He also complained about the standard of care provided to his mother. We have found the actions of the care provider caused injustice. The care provider agreed to apologise, make payments for the distress and uncertainty caused and carry out a service improvement.