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North Somerset Council (23 012 177)
Statement Upheld Assessment and care plan 30-Oct-2024
Summary: Avon & Wiltshire Mental Health Partnership NHS Trust did not appropriately record Miss X’s reasonable adjustments during a meeting. That did not cause her an injustice but the Trust should still take action to stop similar fault happening to others. Also, an Approved Mental Health Professional for North Somerset Council did not inform Mr X of his rights as Miss X’s nearest relative following a Mental Health Act assessment. The Council should apologise for the frustration caused to him.
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Avon & Wiltshire Mental Health Partnership NHS Trust (23 012 177a)
Statement Upheld Mental health services 30-Oct-2024
Summary: Avon & Wiltshire Mental Health Partnership NHS Trust did not appropriately record Miss X’s reasonable adjustments during a meeting. That did not cause her an injustice but the Trust should still take action to stop similar fault happening to others. Also, an Approved Mental Health Professional for North Somerset Council did not inform Mr X of his rights as Miss X’s nearest relative following a Mental Health Act assessment. The Council should apologise for the frustration caused to him.
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Surrey County Council (23 015 228)
Statement Upheld Special educational needs 30-Oct-2024
Summary: Mr X complained about how the Council handled the transfer of his daughter, Miss Y’s Education, Health and Care Plan when they moved into the area. We find fault which left Miss Y without an education, or the provision detailed in her Education, Health and Care Plan for two years. The Council has agreed to apologise, makes a payment to Mr X and improve its services.
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Lancashire County Council (24 004 730)
Statement Upheld Special educational needs 30-Oct-2024
Summary: Mr X complained the Council delayed in completing an Education, Health and Care (EHC) needs assessment for his child Y. The Council delayed in deciding whether to issue Y with an EHC plan. The Council has agreed to apologise to Mr X and make a payment to recognise the frustration caused.
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Surrey County Council (24 005 659)
Statement Closed after initial enquiries Special educational needs 30-Oct-2024
Summary: We will not investigate Mrs X’s complaint about delay by the Council in issuing an Education, Health and Care Plan for her daughter following an annual review. This is because we are satisfied with the actions the Council has taken to remedy any injustice caused.
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London Borough of Hounslow (23 010 319)
Statement Upheld Friends and family carers 30-Oct-2024
Summary: Mrs X complained that the Council has declined to accept that it placed her grandchild with her and that she is, therefore, a family and friends carer. She says that, as a result, she has been denied financial support to which she is entitled. We did not uphold Mrs X’s complaint. However, we found the Council was at fault in failing to have a policy on family and friends foster carers as required by law. The Council has agreed to publish a written policy.
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East Riding of Yorkshire Council (24 011 964)
Statement Closed after initial enquiries Special educational needs 30-Oct-2024
Summary: We cannot investigate Mrs X’s complaint about her child’s school because the Ombudsman does not have powers to look at complaints about schools.
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Statement Closed after initial enquiries Other 30-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision not to share information relating to coronial proceedings. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The issues Mrs X is complaining about are closely linked to legal proceedings and can be addressed during these proceedings.
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Staffordshire County Council (24 012 476)
Statement Closed after initial enquiries Special educational needs 30-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s complaint handling. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.
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Elmbridge Borough Council (24 012 484)
Statement Closed after initial enquiries Trees 30-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision to refuse a request to remove a protected tree. This is because the complainant has appealed to the Planning Inspector. It is unlikely we would find fault in relation to the remaining issues complained about.