Decision search
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Cambridgeshire County Council (23 015 876)
Statement Upheld Special educational needs 31-Oct-2024
Summary: Mx B complained about matters connected to the Council’s assessment of their child’s education, health and care needs. We upheld the complaint finding various faults in how the Council responded to Mx B’s service requests, their complaint and a request they made for reasonable adjustments. These faults caused Mx B distress. The Council has accepted these findings. At the end of this statement, we set out action the action it has agreed to take to remedy Mx B’s injustice and improve its services.
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Birmingham City Council (24 004 796)
Statement Closed after initial enquiries Special educational needs 31-Oct-2024
Summary: We cannot investigate this complaint about the conduct of the Council during an appeal to a tribunal. The complaint is out of our jurisdiction with no discretion to investigate.
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London Borough of Newham (24 005 120)
Statement Closed after initial enquiries Homelessness 31-Oct-2024
Summary: We will not investigate Mx W’s complaint about the Council’s handling of their housing case after receiving a notice to quite from their landlord. This is because an investigation would not lead to any different findings or outcomes.
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Wakefield City Council (23 005 781)
Statement Not upheld Friends and family carers 31-Oct-2024
Summary: Ms X complains the Council failed to provide her with consistent financial and practical support to enable her to care for her niece Y, as a Special Guardian since 2020. We have found no evidence of fault by the Council in the way it has considered Ms X's application for an SGO allowance in 2023 and request for financial help. So, we are minded to complete our investigation.
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Tameside Metropolitan Borough Council (24 012 391)
Statement Upheld Other 31-Oct-2024
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been too.
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Transport for London (24 012 480)
Statement Closed after initial enquiries Parking and other penalties 31-Oct-2024
Summary: We will not investigate this complaint about a congestion charge as there is insufficient injustice caused to the complainant to justify our further involvement.
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Transport for London (24 012 519)
Statement Closed after initial enquiries Parking and other penalties 31-Oct-2024
Summary: We will not investigate this complaint about enforcement of a penalty charge notice as Mr X can ask the court to consider his case.
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Statement Closed after initial enquiries Planning applications 31-Oct-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant has appealed to the Planning Inspector.
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Birmingham City Council (24 013 360)
Statement Closed after initial enquiries Parking and other penalties 31-Oct-2024
Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice for an alleged moving traffic contravention. This is because Mr B put in an appeal to the Traffic Penalty Tribunal.
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Plymouth City Council (24 013 412)
Statement Closed after initial enquiries Trees 31-Oct-2024
Summary: We will not investigate Mrs D’s complaint that the Council has refused to pay her compensation after her fence was damaged by a fallen tree. This is because it is reasonable for Mrs D to take the Council to court.