Decision search
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Leeds City Council (24 009 272)
Statement Closed after initial enquiries Enforcement 01-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complaint is late.
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Kent County Council (23 021 125)
Statement Upheld Assessment and care plan 01-Nov-2024
Summary: Mrs D complained the Council delayed providing her son with an assisted living placement. She also complained the Council failed to provide her with support in setting up direct payments and it did not provide her with respite care. We find the Council was at fault for its delays in exploring an assisted living placement for Mrs D’s son. The Council has agreed to our recommendations to address the injustice caused by fault.
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Sheffield City Council (23 021 148)
Statement Upheld Special educational needs 01-Nov-2024
Summary: Mrs X complained the Council failed to find a setting for her daughter, Y, to sit her GCSE exams. Mrs X said she had to arrange for the exams to take place outside of her local area, in busy settings which would impact Y. Y’s tutor then arranged the exams in a local setting. Mrs X said she spent a lot of time arranging the exams and this impacted her, and Y’s, mental health. There was fault in the way the Council did not arrange for Y to sit the exams in a suitable location with suitable adjustments. This fault distressed Mrs X and Y. The Council will apologise, make a financial payment and provide a copy of its new policy.
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West Suffolk Council (24 000 218)
Statement Upheld Homelessness 01-Nov-2024
Summary: Miss X complained about the way the Council handled her homelessness application after she fled domestic abuse. The Council was not at fault for the way it dealt with Miss X’s homelessness. There was fault in the way it allocated her interim accommodation which required significant repairs and in the way it communicated with Miss X about the need to move interim accommodation. The Council has agreed to apologise and make a payment to Miss X to acknowledge the distress and uncertainty this caused. It has also agreed to review the case to identify any lessons to be learned regarding the suitability of interim accommodation.
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Statement Upheld Alternative provision 01-Nov-2024
Summary: Mrs X complained the Council failed to provide her child, Y, with a suitable alternative education while they were absent from school. She also complained the Council delayed in issuing Y’s Education Health and Care Plan, failed to deliver the provision in the plan and failed to communicate with her during the process. The Council failed to review the suitability of Y’s alternative education and delayed in issuing their EHC Plan. The Council will apologise and make a payment to Mrs X to acknowledge her frustration and Y’s lack of education provision.
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Norfolk County Council (24 007 323)
Statement Closed after initial enquiries Transport 01-Nov-2024
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to provide transport to and from her adult son’s day centre. This is because there is insufficient evidence of fault. In addition, there is another body better placed to consider her complaint.
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Cheshire West & Chester Council (24 007 919)
Statement Closed after initial enquiries Charging 01-Nov-2024
Summary: We will not investigate Mrs X’s complaint about being charged for care which she believes should have been free as she was told it was reablement care. This is because there is insufficient evidence of fault.
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Buckinghamshire Council (24 008 837)
Statement Upheld Special educational needs 01-Nov-2024
Summary: We cannot investigate Ms X’s complaint about the contents of her daughter’s Education Health and Care Plan because Ms X has used her right of appeal to the SEND Tribunal. We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process because the Council has agreed to apologise to Miss X and pay her £350. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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London Borough of Bexley (24 008 898)
Statement Closed after initial enquiries Looked after children 01-Nov-2024
Summary: We will not investigate this complaint that the Council has been at fault in its response to the complainant’s daughter’s needs and his subsequent complaint. This is because investigation would not lead to a different outcome.
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Shropshire Council (24 008 914)
Statement Closed after initial enquiries Looked after children 01-Nov-2024
Summary: We will not investigate X’s complaint about children services’ actions. We are unlikely to find fault which has caused X a direct injustice and the Information Commissioner’s Office is better placed.