Decision search
Your search has 50055 results
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Durham County Council (24 010 235)
Statement Closed after initial enquiries Special educational needs 03-Nov-2024
Summary: We will not investigate this complaint about the content of an Education, Health and Care Plan. Mrs X has appealed to a tribunal and so the complaint is outside our jurisdiction with no discretion to investigate.
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Brighton & Hove City Council (24 009 229)
Statement Closed after initial enquiries Child protection 03-Nov-2024
Summary: We will not investigate this complaint about the actions of a Child Protection Conference Chair. This is because there is insufficient evidence of fault causing injustice, and investigation would not achieve the outcome the complainant wants.
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Kent County Council (24 009 568)
Statement Closed after initial enquiries Disabled children 03-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision to suspend the complainant’s direct payment package. This is because there is no evidence of fault on the Council’s part.
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Royal Borough of Kingston upon Thames (23 012 837)
Statement Not upheld Charging 01-Nov-2024
Summary: Mr A has complained about a council and hospital regarding his father-in-law, Mr B’s hospital discharge and homecare fees. We found fault with the hospital about a failed physiotherapy referral leading to a delay in this therapy which led to uncertainty about Mr B’s recovery. We did not find fault with the other aspects of this complaint. The hospital has agreed to carry out our recommendation in relation to physiotherapy.
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Hounslow & Richmond Community NHS Health Trust - Teddington Memorial Hospital (23 012 837a)
Statement Upheld Hospital acute services 01-Nov-2024
Summary: Mr A has complained about a council and hospital regarding his father-in-law, Mr B’s hospital discharge and homecare fees. We found fault with the hospital about a failed physiotherapy referral leading to a delay in this therapy which led to uncertainty about Mr B’s recovery. We did not find fault with the other aspects of this complaint. The hospital has agreed to carry out our recommendation in relation to physiotherapy.
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Statement Upheld Enforcement 01-Nov-2024
Summary: X complained the Council failed to protect their amenity from the unlawful use of land near their home. X said the use caused significant disturbance, upset and stress. We found fault because there was delay in beginning enforcement action and informing other Council departments. The Council has agreed to pay X a financial sum and make improvements to its policy and practice that might help avoid the fault happening again.
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Nottingham City Council (24 012 846)
Statement Closed after initial enquiries School admissions 01-Nov-2024
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Bristol City Council (24 013 105)
Statement Closed after initial enquiries Noise 01-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council not taking any action to resolve the excessive noise made by his neighbour. This is because there is insufficient evidence of fault.
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Plymouth City Council (24 013 485)
Statement Closed after initial enquiries Council tax 01-Nov-2024
Summary: We will not investigate Mr D’s complaint about the Council’s refusal of his request for a council tax reduction. This is because it is reasonable for Mr D to put in an appeal to the Valuation Tribunal.
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Surrey County Council (23 017 533)
Statement Not upheld School transport 01-Nov-2024
Summary: Mrs X complained about how the Council considers school transport applications for children in her village. We do not find fault with how the Council assesses these applications or how it responded to Mrs X’s application and appeal.