Decision search
Your search has 49843 results
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Hertfordshire County Council (24 013 913)
Statement Closed after initial enquiries Other 06-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council failing to act on his request for social care records. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This complaint is better dealt with by the Information Commissioner.
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London Borough of Barnet (23 010 937)
Statement Closed after initial enquiries Assessment and care plan 05-Nov-2024
Summary: We will not investigate this complaint about the Council not completing an adult social care assessment. There is not enough evidence of fault to justify our involvement.
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Bristol City Council (23 013 991)
Statement Closed after initial enquiries Homelessness 05-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with temporary accommodation after the Miss X became homeless. This us because she could have reasonably asked for a review. Further investigation into the decision to suspend her from the housing register would not lead to a different outcome.
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Statement Upheld Domiciliary care 05-Nov-2024
Summary: Mr X complains on behalf of his mother, Mrs Y. He says the care provider on behalf of the Council failed to communicate with the family and did not have any understanding of his mother’s needs. He also says it had unsafe practices. Mr X says the Council failed to respond to him when he raised a complaint. Mr X says this caused him and his family distress. We have found fault in the actions of the Council for failing to ensure the care provider could access Mrs Y’s property leading to missed medication and for failing to respond to Mr X’s complaint. The Council has agreed to issue an apology, pay a financial payment to Mr X and complete service improvements.
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Cheshire West & Chester Council (24 004 059)
Statement Closed after initial enquiries Council tax 05-Nov-2024
Summary: We cannot investigate this complaint about council tax court costs because the matter has been considered in court and the complainant could have challenged the costs in court. In addition, the complainant could complain to the Information Commissioner.
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London Borough of Enfield (24 004 921)
Statement Closed after initial enquiries Adoption 05-Nov-2024
Summary: We will not investigate this complaint about the Council’s involvement with Miss X’s child being removed from her care. The key decisions are for the courts, not just the Council. We cannot investigate the commencement or conduct of court action, or the court’s decision-making.
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Nuneaton & Bedworth Borough Council (24 005 945)
Statement Closed after initial enquiries Planning applications 05-Nov-2024
Summary: We will not investigate this complaint about the Council failing to notify the complainant of a planning application at a neighbouring property. There is not enough evidence of fault by the Council causing the complainant a significant personal injustice.
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Devon County Council (24 011 738)
Statement Closed after initial enquiries Highway repair and maintenance 05-Nov-2024
Summary: We will not investigate this complaint about highway maintenance because it is reasonable for Mrs Y to approach the courts about the matter who are better placed to consider the complaint.
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Birmingham City Council (24 011 877)
Statement Closed after initial enquiries Trees 05-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision not to prune trees next to the complainant’s garden. This is because there is insufficient evidence of fault by the Council.
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Hampshire County Council (24 011 883)
Statement Closed after initial enquiries Child protection 05-Nov-2024
Summary: We will not investigate this complaint about the Council’s parenting assessment. The law prevents us from considering matters that have been considered in court.