Decision search
Your search has 49843 results
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Westminster City Council (24 012 160)
Statement Closed after initial enquiries Other 05-Nov-2024
Summary: We will not investigate this complaint about a coroner and the actions of a coroner’s office. This is because these actions are those related to a coroner’s function and are not an administrative function of the Council.
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Transport for London (24 012 643)
Statement Closed after initial enquiries Parking and other penalties 05-Nov-2024
Summary: We cannot investigate Mrs X’s complaint about a penalty charge notice issued by Transport for London. This is because Mrs X had a right of appeal to London Tribunals and she has applied to the Traffic Enforcement Centre to restore this right.
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Maidstone Grammar School For Boys (24 013 030)
Statement Closed after initial enquiries School admissions 05-Nov-2024
Summary: We will not investigate this complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to question the panel’s decision.
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Herefordshire Council (24 013 135)
Statement Closed after initial enquiries Enforcement 05-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
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Warwickshire County Council (24 013 258)
Statement Upheld Other 05-Nov-2024
Summary: We will not investigate Mrs X’s complaint about delay in the Council responding to her complaint at stage two of the children’s statutory complaint procedure. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Warrington Council (24 013 367)
Statement Closed after initial enquiries Council tax 05-Nov-2024
Summary: We will not investigate this complaint about Council tax banding because it is a complaint against a body out of jurisdiction.
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Salford City Council (24 013 605)
Statement Closed after initial enquiries Highway repair and maintenance 05-Nov-2024
Summary: We will not investigate Miss B’s complaint that her car was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Miss B to pursue her compensation claim by taking the Council to court.
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London Borough of Camden (24 013 611)
Statement Closed after initial enquiries Highway repair and maintenance 05-Nov-2024
Summary: We will not investigate this personal injury complaint. This is because it is reasonable for Mrs B to take the Council to court.
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North Northamptonshire Council (24 013 665)
Statement Closed after initial enquiries Highway repair and maintenance 05-Nov-2024
Summary: We will not investigate Mr X’s claim for damages to his car. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Mr X to take his claim to court.
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London Borough of Hounslow (23 016 743)
Statement Upheld Other 05-Nov-2024
Summary: Mr X complained about the standard of care delivered to his family member, Mr Y, by a provider acting on behalf of the Council. We found fault because the Council failed to act decisively to investigate Mr X’s complaint. This caused avoidable distress, frustration and uncertainty. To remedy the injustice caused by the fault, the Council has agreed to apologise, make a payment to the family, issue reminders to relevant staff and review some of its processes.