Decision search
Your search has 49843 results
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Statement Upheld School transport 06-Nov-2024
Summary: There was fault by the Council in failing to seek confirmation of whether a pupil had previously hit staff on school transport before reaching a decision about the nature of transport required. The Council will apologise, provide a payment to remedy injustice and make service improvements. The complaint is upheld.
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City of Bradford Metropolitan District Council (24 003 714)
Statement Closed after initial enquiries Traffic management 06-Nov-2024
Summary: We will not investigate this complaint about traffic management because any injustice is not significant enough to justify our involvement.
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London Borough of Hackney (24 006 261)
Statement Upheld Homelessness 06-Nov-2024
Summary: Mr B complained that the Council had delayed since June 2024 in finding him suitable accommodation which caused him distress and inconvenience. The Council has now found him a suitable property which he has accepted and does not wish to pursue his complaint. We have found some delay in the time taken to find alternative accommodation, but we do not consider this caused Mr B an injustice which warrants any further remedy.
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Nottingham City Council (24 006 546)
Statement Upheld Refuse and recycling 06-Nov-2024
Summary: We will not investigate this complaint about missed recycling waste collections. The Council has now taken satisfactory action in response to the complaint.
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Fylde Borough Council (24 006 742)
Statement Closed after initial enquiries Other 06-Nov-2024
Summary: We will not investigate this complaint about the Council’s record keeping as it does not cause the complainant sufficient injustice to warrant our further involvement.
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South Gloucestershire Council (24 006 846)
Statement Closed after initial enquiries Enforcement 06-Nov-2024
Summary: We will not investigate this complaint about the Council failing to take planning enforcement against building works near the complainant’s property. Part of the complaint is late, there is not enough evidence of fault by the Council in relation to a recently constructed wall, and we will not look at the associated concerns about complaint handling in isolation.
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Statement Upheld Special educational needs 06-Nov-2024
Summary: Miss Y complained about the way the Council dealt with her child, Z’s education and Education Health and Care Plan. We have found fault by the Council, causing injustice, in failing to: properly consider alternative provision for Z in May 2022; complete Z’s transition review within the statutory timescales; and communicate about the amended EHC Plan. And with its poor complaint handling process and SENDIASS service failure. The Council has agreed to remedy this injustice by apologising, making a payment to recognise Miss Y and Z’s distress and service improvements.
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Surrey County Council (23 016 869)
Statement Upheld School transport 06-Nov-2024
Summary: Miss X complained about how the Council administers school transport applications for children in her village. We do not find fault with how the Council assesses these applications. We find the Council at fault for delays in considering Miss X’s appeal, and for providing incorrect information but we find the Council has already taken sufficient action to address this.
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Stoke-on-Trent City Council (24 008 259)
Statement Closed after initial enquiries Noise 06-Nov-2024
Summary: Mr X complains about the Council’s handling of his reports of anti-social behaviour by his neighbours. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation and because it has proposed a way forward to further investigate matters.
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London Borough of Wandsworth (24 008 411)
Statement Closed after initial enquiries Safeguarding 06-Nov-2024
Summary: We will not investigate this complaint about adult safeguarding. There is not enough evidence of fault to justify our involvement and any decisions made by the Court of Protection are outside our jurisdiction.