Decision search
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Leeds City Council (24 011 065)
Statement Closed after initial enquiries Other 03-Dec-2024
Summary: We will not investigate Mr X’s complaint about housing disrepair and the support provided by adult social care services. We have no power to investigate his complaint about social housing disrepair and there is insufficient evidence of fault in the Council’s actions to warrant an investigation.
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London Borough of Croydon (24 011 116)
Statement Closed after initial enquiries Allocations 03-Dec-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a request for rehousing. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.
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Wiltshire Council (24 011 239)
Statement Closed after initial enquiries Fostering 03-Dec-2024
Summary: We will not investigate this complaint that the Council is at fault in refusing to accept that is has placed a looked after child with the complainant. This is because there is no evidence of fault on the Council’s part.
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Bristol City Council (24 011 250)
Statement Closed after initial enquiries Antisocial behaviour 03-Dec-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take action over nuisance from its tenants. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We cannot investigate complaints about tenancy management by social housing landlords.
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Essex County Council (24 011 328)
Statement Closed after initial enquiries School transport 03-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his request for free home to school transport. This is because there is not enough evidence of fault by the Council for us to be able to question its decision.
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London Borough of Redbridge (24 011 350)
Statement Closed after initial enquiries Enforcement 03-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of various enforcement and planning matters raised by Mr X. This is because it falls outside our jurisdiction due to the passage of time and because the matters complained about have been the subject of court proceedings.
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Mansfield District Council (24 011 382)
Statement Closed after initial enquiries Other 03-Dec-2024
Summary: We will not investigate this complaint about the way a Council officer spoke to Mr X during a telephone call. This is because an investigation is unlikely to add to that already carried out by the Council and there is insufficient evidence of fault to warrant an investigation.
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Kent County Council (24 011 505)
Statement Closed after initial enquiries Parking and other penalties 03-Dec-2024
Summary: We will not investigate this complaint about the Council’s refusal to review plans it received from a developer and on which its legal agreement including road adoption is based. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault in the Council’s actions. The Council is entitled to rely on the plans provided by the developer. If the developer gave Ms X and the Land Registry different information, this is a matter between Ms X and the developer who sold her the property.
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London Borough of Waltham Forest (24 011 511)
Statement Closed after initial enquiries Parking and other penalties 03-Dec-2024
Summary: We will not investigate this complaint about the administrative charge the Council made to Ms X for her car parking permit refund. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Calderdale Metropolitan Borough Council (24 011 574)
Statement Closed after initial enquiries Trees 03-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council not agreeing to inform his neighbours that its officers had required him to remove some trees from his land. It was reasonable for Mr X to use his right of appeal at the magistrates’ court against the Council’s decision regarding his trees. There is insufficient significant injustice to Mr X caused by the Council to justify an investigation. We also cannot achieve the outcomes he wants.