Decision search
Your search has 50055 results
-
Worcestershire County Council (24 004 520)
Statement Not upheld Special educational needs 03-Dec-2024
Summary: Mrs X complained the Council refused to provide Direct Payments to pay for wrap around care for her son who could not attend after school provision in the community due to his complex needs. As a result Mrs X has had to privately employ a personal assistant to care for her son. We have ended our investigation as we would not add anything significant to the investigation which has already been carried out under the statutory procedure for complaints about children’s services.
-
Northumberland County Council (24 004 886)
Statement Closed after initial enquiries Planning applications 03-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control. This is because it is not yet possible to determine if the complainant has suffered significant injustice as a result of the alleged fault.
-
Buckinghamshire Council (24 005 833)
Statement Not upheld Refuse and recycling 03-Dec-2024
Summary: Mr D complained the Council only provided him with two months of garden waste collections despite him paying for one years’ service. He also complained the Council failed to provide him with information about his old account. We do not find the Council was at fault.
-
Staffordshire County Council (24 006 099)
Statement Not upheld Special educational needs 03-Dec-2024
Summary: We have discontinued our investigation of this complaint, about the way the Council considered the educational placement for a child with an education, health and care plan. This is because the matter was subject to an ongoing appeal at the time, and therefore falls outside of our jurisdiction.
-
Hampshire County Council (23 010 059)
Statement Closed after initial enquiries Child protection 03-Dec-2024
Summary: We will not investigate this complaint about alleged failings of safeguarding and educational provision when the Council was providing Mrs X’s child with home tuition. Investigation would be unlikely to lead to any robust conclusions or achieve a worthwhile outcome.
-
London Borough of Southwark (23 011 821)
Statement Upheld Allocations 03-Dec-2024
Summary: Mr and Mrs X complained about the Council’s handling of their daughter, Y’s, housing case. We have found fault by the Council. It failed to consider the suitability of Y’s interim and temporary accommodation, wrongly suspended her housing application and did not properly consider reviews of the medical evidence she presented. It also failed to answer Mr and Mrs X’s complaint. The Council has agreed to apologise, make a payment in recognition of the injustice caused and to consider making Y a direct offer of accommodation if it finds Y would have been made an offer of suitable accommodation, save for the fault we found.
-
London Borough of Newham (24 009 381)
Statement Upheld Homelessness 03-Dec-2024
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to award her housing application medical priority and that it had ignored her request to bid on three-bedroom properties. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
-
West Sussex County Council (24 009 572)
Statement Upheld Charging 03-Dec-2024
Summary: We will not investigate this complaint about adult social care charging. Further investigation would not lead to a different outcome.
-
London Borough of Tower Hamlets (24 009 934)
Statement Closed after initial enquiries Council tax 03-Dec-2024
Summary: We will not investigate this complaint about Council tax banding because there is a right of appeal to a Valuation Tribunal.
-
Barnsley Metropolitan Borough Council (24 010 152)
Statement Closed after initial enquiries Other 03-Dec-2024
Summary: We will not investigate this complaint about public procurement processes because there is not enough evidence of fault to warrant an investigation. There are also other bodies better placed to consider parts of Mrs X’s complaint. It would be reasonable to expect Mrs X to go to court if she considers the Council has acted unlawfully.