Decision search
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London Borough of Lambeth (24 014 239)
Statement Closed after initial enquiries Council tax 04-Dec-2024
Summary: We will not investigate this complaint about Council tax liability and billing as there is a right of appeal to a Valuation Tribunal.
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London Borough of Brent (24 014 333)
Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Dec-2024
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to award a severe disability premium on top of her housing benefit. This is because it is reasonable for her to appeal to a tribunal.
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Epsom & Ewell Borough Council (23 021 033)
Statement Not upheld Other 04-Dec-2024
Summary: We found no fault on Mr F’s complaint about the Council failing to follow procedure when considering and granting consent for development of land within the green belt. Nor was there fault on his complaint about it failing to take enforcement action for breaches of planning consent.
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West Sussex County Council (23 020 341)
Statement Upheld Assessment and care plan 04-Dec-2024
Summary: Mr X complains on behalf of Mr Y. He complains that the Council failed to arrange a care provider for Mrs Z to enable her to live in her own home and delayed in carrying out a care assessment. The Council was at fault as it delayed in carrying out a care needs assessment for Mrs Z and did not explore where she wanted to live when it eventually carried out the assessment. As a result, Mrs Z was prevented from returning home with a care package. The fault also caused distress and uncertainty to Mr Y which the Council has agreed to remedy by apologising and making a symbolic payment of £500 to him.
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Brighton & Hove City Council (23 020 374)
Statement Upheld Special educational needs 04-Dec-2024
Summary: Ms X complains the Council delayed providing education to her child after she could no longer home educate Child Y. This meant Child Y was without suitable education. The Ombudsman finds fault with the Council for delaying providing education, however the Council has already remedied the injustice.
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Oldham Metropolitan Borough Council (23 020 508)
Statement Upheld Other 04-Dec-2024
Summary: The Council identified failings in some areas of care provided to Ms X. It also acknowledged a delay in dealing with Ms X’s complaint about this, but it failed to offer an adequate remedy for the injustice caused.
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London Borough of Tower Hamlets (23 021 071)
Statement Upheld Special educational needs 04-Dec-2024
Summary: Ms B complained about the provision of therapies and activity sessions in accordance with her son D’s Education, Health and Care Plan between September 2020 and July 2022. We found some fault. We consider the Council has offered an adequate remedy for the Occupational Therapy and Speech and Language Therapy but did not acknowledge the failure to provide the activity sessions. The Council has agreed to pay £1165 for the missed sessions and to improve its procedures for the future.
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North Yorkshire Council (23 021 317)
Statement Upheld Special educational needs 04-Dec-2024
Summary: Ms X complained the Council failed to provide her daughter, Z, with the education and support in her Education, Health and Care Plan. She also complained its communication with her was poor. There was fault in the Council’s communication with Ms X, which caused her frustration. The Council has already provided an appropriate remedy for this. We have not investigated the complaint regarding the educational provision, as this was connected to a matter which Ms X appealed to a tribunal.
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Kent County Council (23 021 427)
Statement Upheld Special educational needs 04-Dec-2024
Summary: The Council significantly delayed carrying out an Education, Health and Care Needs Assessment for Ms X’s child, Z. Its communication and complaint handling was also delayed. These faults caused Ms X and Z uncertainty, frustration and distress. In recognition of the injustice caused, the Council has agreed to pay Ms X £700. As service improvements are already underway at this Council, we have not repeated the recommendations again here.
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Tameside Metropolitan Borough Council (24 000 028)
Statement Upheld Building control 04-Dec-2024
Summary: Ms X complained the Council delayed taking action to ensure her neighbour’s property was safe. We find the Council at fault for failing to communicate with Ms X about these delays. The Council has agreed to apologise to Ms X and make a payment to acknowledge the uncertainty this caused.