Decision search
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St. Matthews Limited (23 018 909)
Statement Upheld Residential care 03-Dec-2024
Summary: There is some evidence that the care provider did not always meet Mrs X’s hydration needs while she was resident. The care provider should apologise and pay a sum to Mrs X and Mrs A in recognition of the distress caused.
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Statement Upheld Special educational needs 03-Dec-2024
Summary: We found the Council was at fault when it failed to secure the provision set out in an Education, Health and Care Plan it issued following a Tribunal hearing. This led to S missing the support she needed and caused her mother, Mrs X, distress, and frustration. The Council agreed to our recommendations set out to remedy the injustice its actions caused to Mrs X and S.
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London Borough of Waltham Forest (23 019 405)
Statement Upheld Allocations 03-Dec-2024
Summary: We found fault in the way the Council communicated with the complainant (Miss X) as well as in the Council’s record keeping and complaint handling. This fault caused Miss X injustice. The Council has agreed to apologise, provide some information to Miss X on her housing options and make symbolic payments. The Council has also agreed to carry out some service improvements.
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Hampshire County Council (24 001 385)
Statement Upheld Charging 03-Dec-2024
Summary: Mr X complained about the way the Council has assessed his father, Mr Y’s finances and calculated his contribution towards the cost of his care. We found there is no evidence of fault in the way the Council assessed Mr Y’s finances. However the delays in responding to Mr X’s complaints amount to fault, for which the Council should apologise.
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Barchester Healthcare Homes Limited (24 002 136)
Statement Upheld Residential care 03-Dec-2024
Summary: Ms T complained about the way Barchester Healthcare Homes dealt with payment for her father’s care. We found the Council is at fault in its communication with Ms T. Barchester Healthcare Homes has recognised this and apologised. It has also agreed to make a symbolic payment to Ms T in recognition of the impact on her.
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Cambridgeshire County Council (24 003 043)
Statement Upheld Alternative provision 03-Dec-2024
Summary: There was fault by the Council. The Council delayed issuing an Education, Health and Care Plan and did not provide alternative educational provision for a child for the final year of primary school. Apologising and making a symbolic payment remedies the injustice. The child is now attending a specialist secondary school.
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Milton Keynes Council (24 003 185)
Statement Upheld Charging 03-Dec-2024
Summary: Mr X complains the Council is wrongly charging Mrs X for care fees. He says this impacts his emotional wellbeing and causes her financial stress. We find no fault with the Council charging care fees. However, we have found fault with its handling of the complaints. The Council has agreed to make a payment to Mr X to acknowledge its poor complaint handling.
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Broxtowe Borough Council (23 021 455)
Statement Upheld Homelessness 03-Dec-2024
Summary: There was fault in the way the Council decided to offer Miss B £250 for the time she spent unnecessarily living in unsuitable accommodation. The Council has agreed to make a payment of £2700 which is in accordance with our guidance on remedies.
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London Borough of Southwark (24 001 197)
Statement Upheld Allocations 03-Dec-2024
Summary: Ms X and Mr W complained the Council failed to properly handle their housing applications, causing them to live in an unsuitable property. The Council was at fault for a delay in awarding Ms X a higher housing priority, and processing Mr W’s application. This did not result in Ms X or Mr W missing out on a property but caused them frustration and uncertainty. The Council has agreed to apologise and make a payment to Ms X and Mr W to recognise the impact of its delay.
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Lancashire County Council (24 004 112)
Statement Not upheld School admissions 03-Dec-2024
Summary: Ms X complained about the decision of the Council’s Independent Appeal Panel to refuse her child a place at a grammar school. There was no fault in the way the Panel considered the appeal. The Ombudsman cannot question decisions made without fault.