Decision search
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Willow Tower Opco 1 Limited (24 001 104)
Statement Upheld Residential care 04-Dec-2024
Summary: Mrs D complained about the oral care provided to Mrs B while she was in a care home, how medication was administered and failure to communicate with her. The care provider failed to follow its policy on oral care, failed to inform Mrs D when a tooth fell out and misled her about whether it would send the further response to her complaint. An apology, writing off some care fees, payment to Mrs D and a reminder to staff is satisfactory remedy.
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Suffolk County Council (24 003 067)
Statement Upheld Transport 04-Dec-2024
Summary: Mss B complained that the Council had failed to consider the psychological aspects of her condition when assessing her application for Blue Badge. We found some fault in the Council’s actions. The Council has reconsidered the decision and we do not consider any further remedy is appropriate
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Sefton Metropolitan Borough Council (24 003 749)
Statement Closed after initial enquiries Planning applications 04-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the Council granting planning permission to a neighbouring property for a rear extension, a change of its use to a children’s home, and how officers considered the impacts of the development on her amenity. There is not enough evidence of fault in the Council’s planning decision‑making process to warrant us investigating. We also cannot achieve the outcome she seeks.
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Birmingham City Council (24 004 310)
Statement Closed after initial enquiries Allocations 04-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision to allocate Ms X a two bedroom property rather than a three bedroom one. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Tunbridge Wells Girls Grammar School (24 004 996)
Statement Upheld School admissions 04-Dec-2024
Summary: Mrs X complains about a school admission appeal panel’s decision to refuse her appeal. The appeal panel was at fault as it failed to properly consider all the evidence submitted by Mrs X in support of her appeal. As a result, Mrs X cannot be satisfied that she received a fair appeal. The School has agreed to remedy this injustice by arranging a fresh appeal for Mrs X.
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Bournemouth, Christchurch and Poole Council (23 012 732)
Statement Upheld Homelessness 04-Dec-2024
Summary: Mr X complained about the way the Council dealt with him when he asked it for help with housing. Mr X said he spent time in unsuitable accommodation and believed he missed out on gaining social housing. We found the Council at fault for how long it took to assess Mr X’s homelessness and decide to owe him the main housing duty. We also found the Council at fault for the way it handled his housing register application. To remedy the injustice caused the Council agreed to apologise to Mr X, make a payment to recognise the distress caused and the time he spent without accommodation and carry out a service improvement.
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Surrey County Council (23 016 411)
Statement Upheld Alternative provision 04-Dec-2024
Summary: Ms X complained her child was out of school since April 2022 and received no education. The Council upheld her complaint, and we found it offered a suitable remedy. The Council also said it would put alternative provision in place. We found the Council failed to do so, but it has agreed to provide a further remedy for the additional missed education.
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South Gloucestershire Council (23 017 976)
Statement Not upheld School transport 04-Dec-2024
Summary: Miss X complains the Council unreasonably denied transport assistance for her child, and refused to backdate the support once the decision was overturned. The Ombudsman finds no fault with the Council for how it reached the decisions made on Miss X’s application for travel assistance.
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London Borough of Merton (24 010 134)
Statement Closed after initial enquiries Homelessness 04-Dec-2024
Summary: We will not investigate this complaint about the Council’s actions in relation to Miss X’s homelessness. There is insufficient evidence of fault to justify investigation. It was also reasonable for Miss X to use her statutory right of appeal to the county court against the Council’s decision she made herself intentionally homeless.
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London Borough of Hounslow (24 011 012)
Statement Closed after initial enquiries Allocations 04-Dec-2024
Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.