Decision search
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Calderdale Metropolitan Borough Council (24 005 660)
Statement Not upheld Other 10-Dec-2024
Summary: Business Y complained about how the Council carried out food safety inspections in 2024. We ended our investigation into the complaint. The key issues in the complaint are closely linked to ongoing court action, so it is not appropriate for the Ombudsman to investigate them. An investigation by the Ombudsman of the other issues the Business complains about would likely not lead to a different outcome.
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Statement Upheld Special educational needs 10-Dec-2024
Summary: Ms X complained about the Council’s handling of her son’s education. The Council has already accepted fault for failing to provide all the provision set out in his Education, Health and Care Plan since October 2023. The Council has agreed to apologise and make payment to acknowledge the injustice its faults caused Ms X and her son.
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Statement Not upheld Allocations 10-Dec-2024
Summary: Mrs D complained about the Council’s assessment of her bedroom need. We find no fault with the Council’s decision making.
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London Borough of Barnet (24 006 876)
Statement Not upheld Special educational needs 10-Dec-2024
Summary: We have discontinued our investigation of this complaint, about the Council’s refusal to issue an education, health and care plan while it applied for a review of a tribunal decision. This is because it is inextricably linked to a matter subject to appeal and is therefore outside our jurisdiction. We cannot investigate a new complaint, about the Council refusing to make amendments to the final plan, because the complainant has not made a formal complaint to the Council about this yet.
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Walsall Metropolitan Borough Council (24 007 598)
Statement Closed after initial enquiries Assessment and care plan 10-Dec-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to provide care and support to her mother in a nursing home and about the Council’s decision her mother had mental capacity to make decisions about her care and support. This is because the likely fault has not caused any injustice. In addition, there is insufficient evidence of fault.
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Transport for London (24 008 239)
Statement Upheld Traffic management 10-Dec-2024
Summary: We will not investigate this complaint about the scrappage scheme because the issue has been resolved.
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London Borough of Southwark (24 009 722)
Statement Closed after initial enquiries Parking and other penalties 10-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision on the charges to apply to a resident parking permit scheme. It is unlikely we would find fault and there is no worthwhile outcome achievable by us investigating.
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Bury Metropolitan Borough Council (24 011 504)
Statement Closed after initial enquiries Councillor conduct and standards 10-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Royal Borough of Kensington & Chelsea (24 011 612)
Statement Closed after initial enquiries Council tax 10-Dec-2024
Summary: We will not investigate Mr X’s complaint about the advice provided by the Council in relation to his eligibility for a single occupancy discount for his council tax. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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Westminster City Council (24 011 846)
Statement Upheld Allocations 09-Dec-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault causing significant injustice which would warrant an investigation.