Decision search
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East Riding of Yorkshire Council (23 016 738)
Statement Upheld Residential care 10-Dec-2024
Summary: Mr C complains about the care provided at a care home and says the care home failed to follow the family’s request that Mr D should not be taken to hospital. There was fault in the care that was provided, the record keeping and the communication of the care home and this has caused an injustice to Mr D and his wife. The Council has agreed to apologise, to pay a small financial remedy and to implement service improvements.
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London Borough of Croydon (23 018 062)
Statement Upheld Homelessness 10-Dec-2024
Summary: Miss X complained the Council failed to place her in suitable accommodation, it did not allow her to place bids for social housing properties and it did not properly respond to her queries and her complaint. We have not investigated the suitability of Miss X’s temporary accommodation as she had appeal rights to use to challenge this. However, we found there was a failure to place her on the housing register and the Council’s complaint response was poor. We recommended an apology and a payment to reflect the impact of the fault by the Council.
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Cambridgeshire County Council (24 009 790)
Statement Closed after initial enquiries Charging 10-Dec-2024
Summary: We will not investigate this complaint about the Council charging client contributions for adult social care. There is not enough evidence of fault to justify our involvement.
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Derbyshire County Council (24 010 427)
Statement Closed after initial enquiries Safeguarding 10-Dec-2024
Summary: We will not investigate this late complaint about how the Care Provider and the Council handled allegations made against Mr Y and Miss X. There is not a good reason for the delay in the matter being brought to the Ombudsman.
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Buckinghamshire Council (24 010 633)
Statement Closed after initial enquiries Direct payments 10-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to decline his application for a one-off carer’s direct payment. This is because there is insufficient evidence of fault.
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Leicestershire County Council (24 010 669)
Statement Closed after initial enquiries School transport 10-Dec-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her application for free home to school transport for her daughter. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Sutton (24 010 873)
Statement Upheld Homelessness 10-Dec-2024
Summary: Mr D complained about the Council’s handling of his homelessness application and the behaviour of Council officers. We found no fault on the substantive parts of the complaint. However, there was a delay to share its non-priority decision. The Council’s apology was enough to acknowledge the limited injustice this caused Mr D.
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Brentwood Borough Council (24 011 130)
Statement Closed after initial enquiries Land 10-Dec-2024
Summary: We cannot investigate this complaint about the Council’s decision on eligibility for a home loss payment. This is because we have no jurisdiction to consider this complaint, because the Council made its decision while it was acting as a registered social landlord.
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Birmingham City Council (24 005 065)
Statement Upheld Parking and other penalties 10-Dec-2024
Summary: Miss X complained about the way the Council dealt with her representations when she challenged penalty charge notices she had received. Miss X said she suffered avoidable upset and costs in trying to resolve the matter which had an impact on her mental health. We have found fault by the Council but consider the agreed action of an apology and symbolic payment provides a suitable remedy in addition to action already taken by the Council to cancel the notices.
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Wakefield City Council (24 005 329)
Statement Not upheld Charging 10-Dec-2024
Summary: Mrs X complained about the Council’s failure to hold a private care provider responsible for the poor care it delivered to her mother, Mrs Y. We have discontinued our investigation because the complaint was late and there was not a good reason for the delay in bringing the matter to the Ombudsman.