Decision search
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Devon County Council (24 015 825)
Statement Closed after initial enquiries Highway repair and maintenance 10-Dec-2024
Summary: We will not investigate the Council’s response to Mr X’s complaint about suffering damage to his property after a drain was blocked on the highway. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to go to court to determine any Council liability. And, there is no fault by the Council in not meeting Mr X’s preferred outcomes.
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Leicestershire County Council (24 015 946)
Statement Closed after initial enquiries Highway repair and maintenance 10-Dec-2024
Summary: We will not investigate Mr X’s dissatisfaction with the Council’s response to his insurance claim. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to go to court.
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Statement Upheld Trees 10-Dec-2024
Summary: Mrs X complains the Council has failed to maintain a tree outside of her property and has changed its mind on the actions it would take without explanation. The Ombudsman finds fault with the Council for its communication with Mrs X. The Council has agreed to apologise, provide an update, and properly consider the concerns Mrs X raised.
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Derbyshire County Council (23 021 074)
Statement Closed after initial enquiries Other 10-Dec-2024
Summary: Mrs X complained her son, W, did not receive free school meals because their school failed to make adjustments for their needs. We cannot investigate this complaint, because we cannot investigate the actions of the school.
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Westmorland and Furness Council (24 000 167)
Statement Not upheld Safeguarding 10-Dec-2024
Summary: There is no fault in an email to Ms X putting two options to resolve a dispute between her and a relative about her mother’s finances. We have ended the investigation of other complaints for two reasons. Firstly, the Council has apologised and offered an appropriate symbolic payment to reflect Ms X’s avoidable distress and we could achieve nothing further by investigating. Secondly, we cannot achieve the outcome Ms X’s seeks because the Council is not responsible for managing her mother’s finances. So we would not recommend it reimburses her.
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Buckinghamshire Council (24 000 198)
Statement Upheld Other 10-Dec-2024
Summary: Mrs Y complains the Council arranged a supported living placement for her daughter, Miss W, despite the placement being unaffordable for her. We find the Council failed to provide advice to Miss W about possible benefit entitlement before the placement started. This fault caused uncertainty because we do not know whether Miss W would have accepted the placement if she had been given enough information to make an informed decision. The Council has agreed to complete the remedial actions we have listed at the end of this statement.
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Kent County Council (24 001 417)
Statement Upheld Alternative provision 10-Dec-2024
Summary: Mr X complained about how the failed to provide a suitable education for his son, Y, from September 2023. There was fault in how the Council arranged tuition for Y, failed to keep that tuition under review and took too long to reassess his needs. It also did not follow its policy when restricting how Mr X could contact the Council. The Council agreed to apologise, pay Mr X and Y a financial remedy and review the restrictions it has placed on Mr X’s contact. It also agreed to remind its staff of the importance of following its unreasonable behaviour policy.
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Worcestershire County Council (24 002 872)
Statement Not upheld Alternative provision 10-Dec-2024
Summary: Mrs X complained the Council failed to put suitable alternative provision in place for her child, Z, when they stopped attending school in September 2022. We cannot investigate some parts of Mrs X’s complaint and the Council was not at fault in the remaining part we can consider.
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Kent County Council (24 004 481)
Statement Upheld Alternative provision 10-Dec-2024
Summary: Miss X complained the Council has failed to make appropriate educational provision available for her daughter. She also said the Council’s communication has been poor. We find the Council was at fault. This caused significant distress to Miss X and her daughter missed out on education. We make several recommendations to address this injustice caused by fault.
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London Borough of Southwark (23 016 348)
Statement Upheld Assessment and care plan 10-Dec-2024
Summary: Mr X complained the Council failed to provide him with a vision rehabilitation service which had a harmful impact on his independence and well-being and caused his wife avoidable distress. We have found service failure by the Council but consider the agreed action of an apology and symbolic payment provides a suitable remedy.