Decision search
Your search has 50055 results
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Royal Borough of Kingston upon Thames (24 014 598)
Statement Closed after initial enquiries Child protection 09-Dec-2024
Summary: We cannot investigate Mr X complaint about a deprivation of liberty application the Council made. This is because the law prevents us from investigating the start of court action. We will not investigate Mr X’s complaint that the Council delayed making the application, because investigation would not lead to a different outcome.
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Shropshire Council (24 014 736)
Statement Closed after initial enquiries Refuse and recycling 09-Dec-2024
Summary: We will not investigate this complaint about a charge for removal of garden waste as it affects all or most of the population of the area.
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London Borough of Hackney (24 014 769)
Statement Closed after initial enquiries Council tax 09-Dec-2024
Summary: We will not investigate this complaint about Council tax liability as there is a right of appeal to the Valuation Tribunal.
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Blackburn with Darwen Council (24 015 790)
Statement Closed after initial enquiries Highway repair and maintenance 09-Dec-2024
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to take the Council to court.
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Bedford Borough Council (23 019 060)
Statement Upheld Other 09-Dec-2024
Summary: We will not investigate Miss X’s complaint about her daughter’s social worker not providing appropriate support during child in need interventions, and about delay in the Council dealing with her complaint under the statutory children’s complaint procedure. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Lewisham (23 019 471)
Statement Upheld Special educational needs 09-Dec-2024
Summary: Mr X complained the Council delayed completing his daughter, Y’s, Education, Health and Care needs assessment. He complained the Council denied the opportunity to meet him twice and issued the plan without his agreement. Mr X said Y did not have the provision she needed and the situation distressed the family. There was fault in the way the Council delayed issuing Y’s plan, did not agree to meet with him and did not follow its complaint process. This distressed Mr X, frustrated his appeal rights to the Tribunal and Y missed plan provision. Mr X was also put to time and trouble to complain. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.
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Sunderland City Council (23 020 962)
Statement Upheld Cemeteries and crematoria 09-Dec-2024
Summary: Mrs X complained the Council removed her family’s memorial tree in a crematorium without warning. Mrs X said this caused unnecessary and avoidable distress to the family who visit the site nearly every week. We find the Council at fault, and this caused injustice. The Council has agreed to make a payment to Mrs X.
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London Borough of Haringey (24 000 069)
Statement Upheld Homelessness 09-Dec-2024
Summary: There was fault by the Council. The Council placed a family in Bed and Breakfast accommodation for 14 weeks longer than they should have been. This also meant the family had extra costs for furniture storage that would not have incurred if they had been moved to more suitable temporary accommodation sooner. An apology and payment remedies the injustice to the family.
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London Borough of Brent (24 000 281)
Statement Upheld Homelessness 09-Dec-2024
Summary: Mrs X complained about the way the Council handled her housing, including placing her and her family in unsuitable accommodation for too long, failing to tell her of her review rights, failing to update assessments, and delays. Mrs X said this caused unnecessary and avoidable distress and frustration. We find the Council at fault and this caused injustice. The Council has agreed to apologise and make a payment to Mrs X.
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London Borough of Camden (24 000 638)
Statement Upheld Allocations 09-Dec-2024
Summary: Mr X complained that the Council failed to honour its offer to make a payment to him in recognition of the injustice caused by fault in its handling of his late partner’s housing application. We found the Council was at fault in raising Mr X’s expectations in relation to the payment. In recognition of the injustice caused, the Council has agreed to apologise to Mr X and make a payment to him.