Decision search
Your search has 50055 results
-
Leicester City Council (24 000 958)
Statement Not upheld Special educational needs 09-Dec-2024
Summary: Ms X complained about the way the Council dealt with her request to end her child’s Education, Health and Care Plan and unnecessarily referred her to social services. Ms X said this caused her and her child stress and anxiety. We have not found the Council at fault.
-
East Sussex County Council (24 001 453)
Statement Upheld Alternative provision 09-Dec-2024
Summary: Ms X complained the Council failed to provide alternative provision for her son, S, after she told the Council he was unable to attend school. She said S has missed education and socialising with his friends. This has caused S and his family distress. The Ombudsman has found the Council at fault for failing to manage and review S’s situation.
-
Statement Upheld Special educational needs 09-Dec-2024
Summary: Miss X complained the Council delayed competing the Education Health and Care Plan for her son and failed to provide him with a suitable education. The EHC Plan should have been issued within 20 weeks but after 22 months the Council has still not issued the final version. It also failed to take appropriate action when provided with information that Miss X’s son was not attending school. This is fault and a suitable remedy is agreed.
-
West Sussex County Council (24 001 951)
Statement Upheld Assessment and care plan 09-Dec-2024
Summary: Ms X complains the Council was at fault in the way it carried out a financial assessment on her mother, Mrs Y while she was in a residential care home causing distress and financial expense. We found fault by the Council as it delayed carrying out a financial assessment on Mrs Y. We have recommended a suitable remedy for the injustice caused in this case and so have completed our investigation.
-
East Lindsey District Council (24 002 402)
Statement Upheld Disabled facilities grants 09-Dec-2024
Summary: Mrs X complained about the Councils handling of her Disabled Facilities Grant application. She also complained about poor communication. Mrs X said this distressed her family. There was fault in the way the Council delayed approving the application and miscommunication. This fault distressed and frustrated Mrs X. The Council should apologise, make a financial payment and remind staff about its duties.
-
Oxford City Council (24 002 499)
Statement Upheld Homelessness 09-Dec-2024
Summary: Ms X complained about how the Council dealt with her homeless applications. She said this distressed her and caused her financial difficulty. There was fault in the way the Council delayed accepting its duty, delayed providing accommodation and placed Ms X and her family in bed and breakfast accommodation for more time than allowed in guidance. There was also fault in the complaint handling. Ms X suffered distress, uncertainty and was placed in financial difficulty. The Council has agreed to apologise, make a financial payment and issue guidance to its staff.
-
Barnsley Metropolitan Borough Council (24 003 107)
Statement Upheld Other 09-Dec-2024
Summary: The Council has agreed to consider Mr X’s complaint at stage three and respond to him directly. Mr X can approach the Ombudsman again if he is not happy with the Council’s final response. The Ombudsman has decided to discontinue the investigation into Mr X’s complaint.
-
Essex County Council (24 004 143)
Statement Upheld Special educational needs 09-Dec-2024
Summary: Summary: Mrs X complains on behalf of her son, Y, the Council has failed to provide suitable educational provision. Mrs X says this has caused her and her family a great deal of distress. We have found fault in the actions of the Council for failing to ensure provision was in place for Y. We recommend the Council issues and apology and pays a financial payment to Mrs X.
-
Basildon Borough Council (24 004 201)
Statement Not upheld Refuse and recycling 09-Dec-2024
Summary: We have ended our investigation into Mr X’s complaint about the Council’s failure to agree to his request for a black sack collection. This is because Mr X has now issued court proceedings relating to the matter and the court is better placed to adjudicate on it.
-
London Borough of Newham (23 012 656)
Statement Upheld Homelessness 09-Dec-2024
Summary: Ms X complains about the way the Council dealt with her housing benefit application, a homelessness application, served a hazard awareness notice on her landlord and responded to her complaints causing distress. We have found no evidence of fault in the way the Council issued a hazard awareness notice on Ms X’s landlord. The Council has accepted it was at fault in responding to Ms X’s complaints about its actions. It has already apologised and offered a payment to acknowledge the time and trouble caused. We have ended our investigation into Ms X’s complaints about her housing benefit application and homelessness application as Ms X has rights of appeal about the decisions made. So we have completed our investigation.