Decision search
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Brighton & Hove City Council (24 010 650)
Statement Not upheld Homelessness 28-May-2025
Summary: Mr X complained about the Council’s failure to properly assess his care needs and the support he received in a supported accommodation placement. He said he experienced distress, and his mental health was impacted as a result. We found no fault by the Council. It properly reached decisions around the placement and support Mr X should receive based on the information available to it at the time.
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London Borough of Southwark (24 014 656)
Statement Closed after initial enquiries Refuse and recycling 28-May-2025
Summary: We will not investigate Miss X’s complaint about a failed bulky waste collection nor issues with the Council’s complaints process. The Council apologised, offered a refund, and a symbolic payment to Miss X. It acknowledged a procedural error in its payment processing and said it would send the refund within four weeks. An investigation is unlikely to achieve anything further.
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East Sussex County Council (24 017 390)
Statement Upheld Other 28-May-2025
Summary: Miss X complained about how the Council delivered support to her children. We have found that the Council was at fault, as it has not yet dealt with Miss X’s complaint properly. It will now do so.
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Bracknell Forest Council (24 017 608)
Statement Upheld Safeguarding 28-May-2025
Summary: Mr X complained the Council failed to discharge its legal duties towards him. We upheld part of Mr X’s complaint. There was no requirement for the Council to complete safeguarding enquiries and so there was no fault saying it would not progress a safeguarding investigation. However, a social care assessment should have been completed when Mr X said he was struggling with daily activities because of pain. The complaint response did not identify this and so was inadequate. Mr X suffered avoidable distress. The Council will issue an apology, make a symbolic payment and complete the social care assessment already started.
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Dover District Council (24 017 620)
Statement Closed after initial enquiries Private housing 28-May-2025
Summary: Mr X complained the Council failed to take enforcement action against his landlord in relation to disrepair at his property. We have discontinued the investigation into this complaint as Mr X has brought Judicial Review proceedings against the Council.
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Breckland District Council (24 020 185)
Statement Closed after initial enquiries Homelessness 28-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s general handling of his homelessness application because there is insufficient evidence of fault causing sufficient injustice to justify our involvement. The Council has accepted some fault in relation to the interim accommodation provided but has taken appropriate action to address the issues and further investigation would not lead to a different outcome.
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Wirral Metropolitan Borough Council (24 020 354)
Statement Closed after initial enquiries Charging 28-May-2025
Summary: We will not investigate Mrs X’s complaint about charges for her mother’s residential care. The complaint is late and there are no good reasons why it could not have been brought to us sooner.
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Rochdale Metropolitan Borough Council (24 020 966)
Statement Closed after initial enquiries Transport 28-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her son Mr Y’s Blue Badge application and appeal, its consideration of his medical evidence, the basis of its decision-making, or the time the Council took to issue its decisions. There is not enough evidence of fault in the Council’s decision-making processes to warrant us investigating.
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West Sussex County Council (24 021 198)
Statement Closed after initial enquiries Assessment and care plan 28-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s assessment of her mother. The Council has already apologised for not involving Mrs X in her mother’s review and has offered a reassessment. There is nothing more we could achieve by investigating the matter further.
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Statement Closed after initial enquiries Homelessness 28-May-2025
Summary: We will not investigate this complaint about the Council’s decisions on Mr X’s homelessness application. It is reasonable for
Mr X to request a review of the Council’s decision then use his statutory right of appeal to the county court.