Decision search
Your search has 54124 results
-
London Borough of Hounslow (25 006 070)
Statement Closed after initial enquiries Assessment and care plan 22-Oct-2025
Summary: We will not investigate this complaint about the Councils assessment of Mr X’s care and support needs. There is not enough evidence of fault, and the Council has already apologised for an earlier miscommunication. Nor will we investigate a complaint relating to council tax liability, because Mr X has an alternative legal remedy for this.
-
Essex County Council (25 006 183)
Statement Upheld Special educational needs 22-Oct-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
-
Norfolk County Council (25 006 342)
Statement Closed after initial enquiries Child protection 22-Oct-2025
Summary: We will not investigate Miss X’s complaint about contact from children’s services. There is not enough evidence of fault to justify investigating.
-
Bracknell Forest Council (25 006 383)
Statement Upheld Homelessness 22-Oct-2025
Summary: We will not investigate Ms X’s complaint about how the Council dealt with her homelessness application. The Council has already recognised there were failings in how it considered her disclosures about domestic abuse. It has apologised and agreed to complete staff training. Further investigation by the Ombudsman would not lead to a different outcome.
-
Rushmoor Borough Council (25 006 444)
Statement Closed after initial enquiries Leisure and culture 22-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to lease sports fields to a sports club. Further investigation would not lead to a different outcome.
-
Warwick District Council (25 006 474)
Statement Closed after initial enquiries Refuse and recycling 22-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to provide Mr X with a safe and reasonable refuse collection. This is because the complaint is late.
-
Statement Closed after initial enquiries Homelessness 22-Oct-2025
Summary: We will not investigate this complaint about the way the Council managed Miss X’s potential homelessness. This is because the injustice caused to Miss X does not warrant us investigating, and further investigation would probably not lead to a significantly different outcome.
-
City of York Council (25 006 585)
Statement Closed after initial enquiries Other 22-Oct-2025
Summary: We will not investigate Mr X’s complaint about the actions of a Council officer. Doing so would be unlikely to lead to the outcomes he is seeking. We cannot investigate alleged misconduct. We cannot make any finding about whether the Council breached the Equality Act or the Human Rights Act with unlawful acts relating to disability. Only a court or a tribunal could do that, and it would thus be reasonable to take those matters to court or a tribunal. The most we could potentially find would only relate to the Council’s consideration of its duties at the time relating to matters we could investigate, and any recommendation we might make would be unlikely to match the range of actions Mr X is seeking from the Council in remedy. Where we are not investigating the substantive matters of a complaint, it is not a good use of resources to investigate how the Council dealt with the complaint about it.
-
Durham County Council (25 006 763)
Statement Closed after initial enquiries Residential care 22-Oct-2025
Summary: We will not investigate this complaint about residential care provided to Ms X’s mother because it is late.
-
Portsmouth City Council (25 006 776)
Statement Closed after initial enquiries Planning applications 22-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of the planning application process for proposals at a site along the complainant’s road. The alleged faults have not caused a significant injustice, and we will not pursue the associated concerns about the Council’s complaints process in isolation.