Decision search
Your search has 52138 results
-
London Borough of Barnet (24 013 744)
Statement Upheld Homelessness 28-May-2025
Summary: Miss D complained the Council placed her unsuitable accommodation. I have upheld the complaint because the Council failed to follow procedures resulting in Miss D being left in unsuitable accommodation for at least six months. The Council has agreed to pay Miss D redress and to make service improvements.
-
Devon County Council (24 013 985)
Statement Closed after initial enquiries Special educational needs 28-May-2025
Summary: Mrs X complained about the Council’s handling of her child, Y’s education since 2022 when they stopped attending school. She complained about a lack of alternative provision, delays completing Y’s Education, Health and Care (EHC) needs assessment and the decision to name a mainstream school in the final EHC Plan. I ended this investigation because part of the complaint is late and the other part falls outside of our jurisdiction because Mrs X appealed to the SEND tribunal.
-
Ashford Borough Council (24 014 106)
Statement Upheld Homelessness 28-May-2025
Summary: Mr X complained about the Council’s handling of his temporary accommodation placements. He said the Council actions frustrated and distressed him and his family lived in unsuitable accommodation. There was fault in the way the Council did not initially consider the suitability of Mr X’s accommodation, did not offer him an appeal right and placed him in unsuitable accommodation. Mr X and his family lived in unsuitable accommodation for 12 months. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.
-
Northumberland County Council (24 014 127)
Statement Closed after initial enquiries Other 28-May-2025
Summary: We will not investigate Mr X’s complaint about a school, the conduct of Council staff, and the Council failing to provide him with information. This is because we cannot consider actions within a school, we could not add to the Council’s own investigation or achieve a different outcome, and complaints about information requests are best dealt with by the Information Commissioner’s Office.
-
Bedford Borough Council (24 007 643)
Statement Upheld Land 28-May-2025
Summary: Ms C complained on behalf of her client Ms D, that the Council did not honour a commitment it gave that she could move on to a pitch at a Gypsy and Traveller site. We upheld the complaint, finding the Council should not have withdrawn its offer to Ms D. Its actions caused her distress and meant she missed an opportunity to move on to the site. The Council had recognised fault in its communications with Ms D. It had apologised and offered a symbolic payment. But we considered these measures did not adequately remedy Ms D’s injustice. The Council accepted our findings and agreed to increase its symbolic payment to Ms D and allocate the next available pitch at the site to her. It also agreed to consider a series of concerns we highlighted about its existing allocations policy as part of a review of that policy.
-
East Sussex County Council (24 008 243)
Statement Not upheld Assessment and care plan 28-May-2025
Summary: There was no fault by the Council which met Mr Y’s eligible care and support needs while it identified a suitable supported living placement for him and put in place funding to enable Mr Y to receive care and support while his mother Ms X worked.
-
Wokingham Borough Council (24 009 307)
Statement Upheld Special educational needs 28-May-2025
Summary: Mrs X complained the Council failed to secure the provision set out in her son, Y’s Education, Health and Care (EHC) Plan, and failed to issue an amended plan within the correct timescale for a phase transfer. We found the Council was at fault for delays and failing to secure all provision in Y’s EHC Plan. This Council agreed to apologise and provide symbolic financial payments for the distress and uncertainty caused.
-
United Health Group Limited (24 009 910)
Statement Upheld Residential care 28-May-2025
Summary: Mr X complained about Bunkers Hill Care Home run by United Health Group Limited and its poor communication with his family and the hospital when his late step-father, Mr Y, became unwell. He also complained it did not have enough staff on duty. The Care Provider was at fault. It failed to notify Mr Y’s family when he became unwell and was taken into hospital. The Care Provider has accepted it was at fault and apologised to Mr Y’s family. It also made changes to its service to prevent a recurrence of fault. This was appropriate. There was no fault in the number of staff on duty.
-
Staffordshire County Council (24 009 956)
Statement Upheld Special educational needs 28-May-2025
Summary: Miss X complained the Council failed to arrange suitable education for her daughter, W, when she was unable to attend school. The Council was at fault. This caused Miss X upset and frustration and meant W missed out on education and special educational provision she was entitled to. To remedy their injustice, the Council will apologise, pay Miss X £3550 and review its practices to prevent the fault happening again.
-
London Borough of Hillingdon (24 010 459)
Statement Not upheld Charging 28-May-2025
Summary: Ms X complained that a delay in carrying out a financial assessment meant that her mother was not aware she would be charged for care in her home. And that no free reablement care was received after two hospital stays. There is no evidence of fault. The delay in the financial assessment was not the fault of the Council and there is no evidence Ms X’s mother was eligible for reablement care.