Decision search
Your search has 50710 results
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Gedling Borough Council (24 022 464)
Statement Closed after initial enquiries Council tax 31-Mar-2025
Summary: We will not investigate this complaint about a Council tax premium as there is a right of appeal to a Valuation Tribunal.
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London Borough of Enfield (24 023 063)
Statement Closed after initial enquiries Other 31-Mar-2025
Summary: We will not investigate Ms B’s complaint that her car was damaged by a pothole. This is because it is reasonable for Ms B to pursue her compensation claim at court.
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East Sussex County Council (24 023 097)
Statement Closed after initial enquiries Highway repair and maintenance 31-Mar-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged due to the Council’s failure to maintain the highway. This is because it is reasonable for Mr B to put in a compensation claim, and if needed, take the Council to court.
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Slough Borough Council (24 002 891)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Ms X complained about delays and faults by the Council in its administration and review of her son’s Education, Health and Care Plan. We found the Council was at fault for delay in updating the plan; in carrying out an assessment and in reimbursing her for the cost of an occupational therapy assessment. These faults caused significant distress to Ms X and her son. The Council has accepted these findings. At the end of this statement, we set out action it has agreed to take to remedy this injustice and improve its service.
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Statement Not upheld Antisocial behaviour 30-Mar-2025
Summary: Mr X complained the Council did not act on his reports of anti-social behaviour, noise nuisance and bonfire nuisance from his neighbour. We did not find evidence of fault by the Council.
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Statement Upheld Special educational needs 30-Mar-2025
Summary: Miss X complained that the Council had delayed a review of her son’s (Y) Education Health and Care Plan in the year when Y was moving to his post-16 education. We found fault with the Council which caused injustice to Y and Miss X. The Council has agreed to apologise and make symbolic payments to Y and Miss X to recognise their distress.
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Devon County Council (24 004 299)
Statement Not upheld Special educational needs 30-Mar-2025
Summary: Mrs X complains the Council failed to provide alternative provision for her son Y who has missed two years of school. We do not find fault with the Council.
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Hampshire County Council (24 004 323)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Mr X complained that the Council delayed in completing his son’s Education, Health and Care Plan after an annual review and failed to carry out a reassessment or communicate with him. As a result, his son did not receive the required assistance to make a successful transition from education to a work-based placement or apprenticeship. We find fault causing a lost opportunity to ensure a better transition for Y and avoidable distress. The Council has agreed to make a payment for this and to remind staff of the importance of completing annual reviews on time and how to deal with requests for reassessments.
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Durham County Council (24 005 797)
Statement Not upheld Assessment and care plan 30-Mar-2025
Summary: We do not uphold Mr X’s complaint about the way Durham County Council and County Durham and Darlington NHS Foundation Trust discharged his mother, Mrs Y, from hospital on three occasions. We have not found fault with the way Mrs Y was discharged or the reablement care she received at home.
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County Durham & Darlington NHS Foundation Trust (24 005 797a)
Statement Not upheld Hospital acute services 30-Mar-2025
Summary: We do not uphold Mr X’s complaint about the way Durham County Council and County Durham and Darlington NHS Foundation Trust discharged his mother, Mrs Y, from hospital on three occasions. We have not found fault with the way Mrs Y was discharged or the reablement care she received at home.