Decision search
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Buckinghamshire Council (24 022 388)
Statement Upheld Special educational needs 15-Oct-2025
Summary: Miss X complained about delays by the Council in her Education, Health and Care needs assessment. She said the delay left her without the support she needed. We found the Council at fault for not completing the assessment within the legal timescales, which caused Miss X uncertainty and frustration. The Council will apologise and make a higher payment to recognise Miss X’s distress.
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Slough Borough Council (24 023 036)
Statement Upheld Cemeteries and crematoria 15-Oct-2025
Summary: Mr X complained the Council required him to temporarily move the kerb set on his relative’s grave to facilitate his father’s burial in the adjacent grave. The Council was at fault for not communicating its requirements properly. It was not at fault for its decision to require the kerb set to be moved. The Council will apologise to Mr X and make a symbolic payment in recognition of the avoidable distress and uncertainty caused by its fault.
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Lancashire County Council (24 023 453)
Statement Upheld Special educational needs 15-Oct-2025
Summary: We have upheld Ms X’s complaint about delay in the Education, Health and Care needs assessment for her child. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. We cannot investigate her complaint about the assessment process or the content of the final EHC Plan as she has appealed to the Tribunal.
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Walsall Metropolitan Borough Council (25 000 450)
Statement Closed after initial enquiries Special educational needs 15-Oct-2025
Summary: We will not investigate Miss X’s complaint about delays in securing an educational placement for her child. This is because further investigation would not lead to a different outcome.
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London Borough of Waltham Forest (25 001 052)
Statement Upheld Parking and other penalties 15-Oct-2025
Summary: Mr X complained the Council withdrew his resident parking permit, telling him his property did not qualify for resident parking. Mr X says he has not received a refund for the permit and has nowhere to park near his home. The Council is at fault for providing misleading information, this has caused Mr X uncertainty. I have recommended the Council pays Mr X £300 for the distress caused and apologises for not explaining the reasons behind its decision.
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London Borough of Newham (25 001 727)
Statement Upheld Other 15-Oct-2025
Summary: Mr X complained about how he and his children were treated by the Council’s children’s social care service. We have found that the Council was at fault for a significant delay in its handling of his complaint. This caused him an injustice, which the Council has already addressed. But we will not conduct a further investigation of Mr X’s complaint. An independent investigation has already found no fault in most of what the Council did. It is unlikely that further investigation of the same issue would lead to a different outcome for Mr X. However, the Council will now take steps to eliminate complaint handling delays in future.
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Hartford Care (5) Limited (25 002 819)
Statement Closed after initial enquiries Residential care 15-Oct-2025
Summary: We will not investigate this complaint about private residential care because we could not add to any previous investigation, further investigation would not lead to a different outcome, and there is another body better placed to consider this complaint.
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Oxford City Council (25 003 322)
Statement Closed after initial enquiries Homelessness 15-Oct-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness application because there is insufficient evidence of fault to justify our involvement.
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Essex County Council (25 004 559)
Statement Upheld Special educational needs 15-Oct-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Essex County Council (25 004 864)
Statement Upheld Special educational needs 15-Oct-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.