Decision search
Your search has 57213 results
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Brighton & Hove City Council (25 024 996)
Statement Closed after initial enquiries Councillor conduct and standards 20-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of a councillor conduct complaint as it is unlikely we will find fault by the Council.
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Derbyshire County Council (25 025 968)
Statement Closed after initial enquiries Other 20-Mar-2026
Summary: We will not investigate Miss X’s complaint about how the Council handled the disclosure of the safeguarding and criminal concerns she raised in her area. This is because the Information Commissioner’s Office is better placed to consider her concerns about a possible data breach.
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City of Doncaster Council (25 026 519)
Statement Closed after initial enquiries Street furniture and lighting 20-Mar-2026
Summary: We will not investigate Mr X’s complaint that the Council failed to remove flags from lampposts on the public highway or its decision-making about the matter because there is insufficient evidence of fault.
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London Borough of Newham (25 028 788)
Statement Closed after initial enquiries Parking and other penalties 20-Mar-2026
Summary: We will not investigate this complaint about moving traffic penalty charge notices as part of the complaint is made late and there are not good reasons to investigate now. There is insufficient remaining injustice from the other part of the complaint to justify our further involvement.
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London Borough of Croydon (25 029 891)
Statement Closed after initial enquiries Highway repair and maintenance 20-Mar-2026
Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his compensation claim after his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim at court.
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London Borough of Lewisham (25 007 423)
Statement Upheld Allocations 20-Mar-2026
Summary: Miss X complained about the way the Council dealt with her housing. The Council was at fault for delaying in correcting rent arrears wrongly added to Miss X’s rent account and refusing bids on new properties because of these arrears. This caused Miss X to be in temporary accommodation for longer than she should have been. The Council has agreed to apologise and make a payment to remedy the injustice caused to her.
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Devon County Council (25 003 251)
Statement Upheld Special educational needs 19-Mar-2026
Summary: The Council was at fault for failing to ensure W received the special educational provision in their EHC Plan when were no longer able to attend their college. This was an injustice for them. The Council also delayed deciding whether to agree W should attend the alternative college W’s mother, Mrs X, wanted. This caused Mrs X avoidable frustration and uncertainty. The Council will apologise, make a symbolic payment and take action to prevent similar fault in future.
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Statement Upheld Alternative provision 19-Mar-2026
Summary: We have found the Council at fault for failing to make a Section 19 decision. This caused Mrs X avoidable distress and meant that her son, Y missed out on suitable education. The Council has agreed to remedy this injustice.
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Surrey County Council (25 006 993)
Statement Upheld Special educational needs 19-Mar-2026
Summary: Ms D complained the Council failed to ensure her son received the therapy set out in his Education, Health, and Care plan in his school. She said this impacted his education and caused distress. We found the Council at fault as it had a duty to ensure the provision was in place and delivered. It agreed to apologise to Ms D and make a symbolic payment to acknowledge the loss of provision and distress this caused them.
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Three Rivers District Council (25 008 832)
Statement Closed after initial enquiries Allocations 19-Mar-2026
Summary: We will not investigate this complaint about the Council’s decisions about Mr Y’s priority on the housing register. There is insufficient evidence of fault to justify an investigation.