Decision search
Your search has 57213 results
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Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust (25 003 932a)
Statement Not upheld Mental health services 26-Mar-2026
Summary: Mrs B has complained about a lack of support for her and her son from a Council, Integrated Care Board and Trust leading to distress for her. We do not find fault in the Council, Integrated Care Board and Trust.
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NHS North East & North Cumbria Integrated Care Board (25 003 932b)
Statement Not upheld Mental health services 26-Mar-2026
Summary: Mrs B has complained about a lack of support for her and her son from a Council, Integrated Care Board and Trust leading to distress for her. We do not find fault in the Council, Integrated Care Board and Trust.
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Horsham District Council (25 003 982)
Statement Not upheld Refuse and recycling 26-Mar-2026
Summary: Mr X complained about the Council’s failure to provide a safe and effective solution to a longstanding big storage problem. We did not find the Council to be at fault because it properly responded to Mr X’s reports and concerns and is taking action to secure a long term solution to the problem.
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Surrey County Council (25 004 026)
Statement Upheld Transition from childrens services 26-Mar-2026
Summary: Mrs Y complains about the Council’s actions in relation to a mental capacity assessment for her adult son, Mr Z. She also complains about the actions of the social workers and delay in reassessing Mr Z’s needs. We find no fault in the way the Council arranged or completed the assessment. The Council partially upheld the complaint about the tone of a social worker’s email and upheld the complaint about delays in responding to Mrs Y’s request for a review of Mr Z’s support needs. The Council apologised, and we consider this to be a proportionate remedy for the injustice caused by that fault.
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Cambridgeshire County Council (25 005 167)
Statement Upheld Special educational needs 26-Mar-2026
Summary: The Council is at fault for delay providing an Educational Psychologist report and delay completing the Educational, Health and Care (EHC) Plan for Ms M’s child. The Council should make a payment to Ms M to remedy the distress caused by the delay completing the EHC Plan.
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Wiltshire Council (25 005 297)
Statement Upheld Special educational needs 26-Mar-2026
Summary: Mrs X complained the Council failed to update her child, Y’s, Education, Health and Care Plan and incorrectly told her it could not fund Y’s school place. We find the Council at fault for failing to complete an annual review in June 2022 and keep records of its decision making. This caused Mrs X uncertainty and frustrated her right to appeal. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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London Borough of Lambeth (25 006 001)
Statement Upheld Homelessness 26-Mar-2026
Summary: Mr X complains the Council failed to comply with its duties when he applied for homelessness assistance, wrongly decided he was not in priority need, offered accommodation that was not suitable, ignored his request to join its housing register and had poor complaint handling. We find the Council at fault regarding some of its homelessness duties which caused Mr X distress due to a night of sleeping rough and uncertainty. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.
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Liverpool City Council (25 006 111)
Statement Upheld Private housing 26-Mar-2026
Summary: XX complained the Council failed to properly investigate and act on their reports of illegal eviction attempts, harassment and disrepair in their privately rented property, causing emotional distress and impacting on their physical health. The Council was at fault for delay in the way it responded to XX’s reports. The Council has agreed to apologise and make a symbolic payment to recognise the injustice.
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Devon County Council (25 006 120)
Statement Upheld Special educational needs 26-Mar-2026
Summary: We found fault with the Council delaying for two and a half months outside the statutory timescales in producing an amended final Education, Health and Care Plan for Ms X’s child. We also found fault with the Council failing to consider the suitability of Ms X’s child’s access to education from February 2025 to May 2025. The Council’s actions caused Ms X frustration, uncertainty and delayed her appeal rights. The Council agreed to apologise to Ms X and provide her with a symbolic payment for the injustice caused by its fault.
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Statement Upheld Special educational needs 26-Mar-2026
Summary: There was fault by the Council. It properly considered the alternative educational provision suitable for Ms X’s son when he had no school place, but it should have started organising this sooner. The Council did not fully consider whether it could implement his Education Health and Care Plan while he was not at school and it did not always communicate with Ms X sufficiently. The Council tried to find Ms X’s son a school place, but when it could not, this was service failure. The Council’s shortcomings caused Ms X distress, uncertainty and frustration. The Council has made some improvements to its service. It has agreed to also apologise to Ms X and make a symbolic payment to her in recognition of the impact on her.