Decision search
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Statement Upheld Antisocial behaviour 18-Aug-2024
Summary: Mrs X complained about the Council’s handling of its investigations into her neighbour’s behaviour causing an infestation of rats. We did not find fault with the Council’s general progression of enforcement. We found fault with some initial delays, record keeping and the Council not evidencing a risk assessment of Mrs X and her family with the behaviour reported. The Council has agreed to our recommendations to remedy the injustice caused.
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London Borough of Southwark (23 015 745)
Statement Upheld Council tax 18-Aug-2024
Summary: Mrs H complains the Council allowed her application for a disability band reduction on her council tax, but later said it had made an error and she did not qualify for a reduction. But she had reasons why the Council’s decision was wrong. Our decision is there was fault in how the Council carried out the first assessment. The Council has agreed to our recommendations.
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Sandwell Metropolitan Borough Council (23 016 019)
Statement Upheld Homelessness 18-Aug-2024
Summary: The Council’s failure to decide whether it owed Mr X a homelessness duty in 2022 was fault. It failed to recognise that he was homeless because of domestic abuse and failed to provide interim accommodation. The Council has agreed to apologise, backdate Mr X’s housing application, make a payment and act to improve its services.
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Hampshire County Council (23 013 992)
Statement Upheld Special educational needs 18-Aug-2024
Summary: Ms X complained that the Council failed to ensure her son, C, received the special educational needs provision set out in his education, health and care plan and unreasonably threatened to restrict her contact with officers. We found C did not receive all the one-to-one support set out in his plan. In recognition of the injustice caused, the Council has agreed to apologise to Ms X and make a payment to her.
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Surrey County Council (23 010 565)
Statement Upheld Special educational needs 18-Aug-2024
Summary: Mrs X complained the Council failed to provide her child with alternative education provision despite being aware he could not attend school full-time and delayed issuing a final Education, Health and Care plan following an emergency review. Mrs X says her son did not receive suitable full-time education and missed provision set out in his final plan. We found fault by the Council but consider the agreed action of an apology, provision of any missed speech and language therapy and a symbolic payment provides a suitable remedy.
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Birmingham City Council (23 010 611)
Statement Not upheld Parking and other penalties 18-Aug-2024
Summary: Mrs X complained that bailiffs repeatedly contacted her about penalty charge notices she believes were revoked, and contacted her during a period of ‘breathing space’. Mrs X also complained about the Traffic Enforcement Centre’s appeal process. Mrs X said this had an impact on her mental health and wellbeing. We do not find the Council at fault. Also, we cannot investigate the Traffic Enforcement Centre as it is outside our jurisdiction.
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Wakefield City Council (24 004 162)
Statement Closed after initial enquiries Councillor conduct and standards 18-Aug-2024
Summary: We will not investigate this complaint about a councillor’s conduct in 2022. The complaint is late and there is no good reason to investigate now.
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Kent County Council (24 004 277)
Statement Upheld Disabled children 18-Aug-2024
Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.
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Solihull Metropolitan Borough Council (24 004 304)
Statement Upheld Domiciliary care 18-Aug-2024
Summary: We will not investigate this complaint about a care provider. We could not achieve anything meaningful by investigating the complaint, as the Care Provider has already provided satisfactory remedies and made service improvements where appropriate.
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Bournemouth, Christchurch and Poole Council (24 004 484)
Statement Closed after initial enquiries Other 18-Aug-2024
Summary: We will not investigate this complaint about children’s services. That is because the complaint is late.