Decision search
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Luton Borough Council (23 020 528)
Statement Upheld Adoption 18-Aug-2024
Summary: The Council has already accepted that it was at fault for some of the ways in which it attempted to support Mr and Mrs B ahead of a proposed adoption placement. And its explanations for other actions it took – which it has supported with evidence – are not obviously unreasonable. Consequently, it would not be proportionate to do a further investigation of the issues Mr and Mrs B raise. But the Council has agreed to take steps to improve its service.
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North Northamptonshire Council (23 020 627)
Statement Not upheld Council tax 18-Aug-2024
Summary: Miss X complained about the actions of enforcement agents acting on behalf of the Council to collect a council tax debt. The Council commissioned enforcement agents were not at fault.
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Manchester City Council (24 000 639)
Statement Upheld Domiciliary care 18-Aug-2024
Summary: We will not investigate this complaint about failure by an adult social care provider to contact its client’s next of kin when the client became unwell, and after the client died. The care provider has apologised for the distress caused and has contacted all relevant clients to ensure it has contact details for their next of kin. It is unlikely an Ombudsman investigation would achieve anything further.
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Worcestershire County Council (23 017 328)
Statement Upheld Special educational needs 18-Aug-2024
Summary: Ms X complains that the Council failed to consider its duty to make alternative education provision for Mrs Y’s daughter when she was unable to attend school on a full time basis. The Council is at fault as it delayed in considering its duty to make alternative education provision, delayed in offering the provision and delayed in issuing a final Education, Health and Care plan for Z. As a result, Z missed approximately 11 weeks of education and the faults caused distress to Mrs Y. The Council has agreed to remedy the injustice by apologising to Mrs Y and Z and making symbolic payments to them to acknowledge the distress caused to Mrs Y and Z’s missed education.
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Salford City Council (23 016 954)
Statement Upheld Special educational needs 18-Aug-2024
Summary: Miss X complained the Council put her child in an inappropriate school, failed to provide alternative provision when they were out of school, and failed to support her child. Miss X said the missed education impacted her child and their wellbeing. Miss X said it had a financial impact and caused her unnecessary distress. We find the Council at fault and this caused injustice. The Council has agreed to make the payment it has already offered Miss X to remedy the injustice.
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New Care Nottingham (Opco) Limited (23 016 681)
Statement Upheld Residential care 18-Aug-2024
Summary: Ms G complained about the care and support provided to her late father, Mr D by the Care Provider. We found fault with the Care Provider’s record keeping and the accuracy of information it recorded in Mr D’s care records. Some of the care Mr D received fell below the standard he should reasonably have expected. The Care Provider has agreed to our recommendation and will write to Ms G and offer to pay her £7,500 as a symbolic payment to acknowledge the overall injustice caused by the faults. The Care Provider previously apologised and acted to improve.
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New Care Nottingham (Opco) Limited (23 016 681a)
Statement Upheld Care and treatment 18-Aug-2024
Summary: Ms G complained about the care and support provided to her late father, Mr D by the Care Provider. We found fault with the Care Provider’s record keeping and the accuracy of information it recorded in Mr D’s care records. Some of the care Mr D received fell below the standard he should reasonably have expected. The Care Provider has agreed to our recommendation and will write to Ms G and offer to pay her £7,500 as a symbolic payment to acknowledge the overall injustice caused by the faults. The Care Provider previously apologised and acted to improve.
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Devon County Council (23 017 309)
Statement Closed after initial enquiries Special educational needs 18-Aug-2024
Summary: Mrs X complains there were failings in the way the Council ensured her child Y received the educational provision set out in their Education Health and Care Plan (EHC Plan) following an EHC needs assessment and when they were out of school causing distress and loss of educational provision. We will not investigate Mrs X’s concerns about the EHC needs assessment in 2022 to 2023 because the complaints are late. We will not investigate Mrs X’s complaints about the EHC Plan and the school setting for Y as Mrs X has the right of appeal against the decision. So, we have ended our investigation.
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London Borough of Bromley (23 016 749)
Statement Not upheld Homelessness 18-Aug-2024
Summary: Miss G complains about the Council’s actions after she was the victim of fraud. She says the Council should have allowed her to stay in a property as interim accommodation, as the landlords were happy with that arrangement. But the Council tried to move her to interim accommodation further away from her children’s schools and only gave her short notice. We do not uphold this complaint, as the Council was entitled to make the decisions it did. So they are not ones the Ombudsman can criticise.
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Staffordshire County Council (23 016 843)
Statement Upheld Special educational needs 18-Aug-2024
Summary: Mrs B says the Council delayed making a decision following a review of her son’s education, health and care plan, issued the wrong decision and failed to put in place education for her son. The Council delayed issuing a decision following the review and then issued the wrong decision but there is no fault in the failure to put in place education for Mrs B’s son for the period before the appeal right arose. An apology, payment to Mrs B and a reminder to officers is satisfactory remedy.